GSM roaming telephony in Mexico
Answered

We’re vacationing in Baja California Sur, and I’d like to get some assistance with Ting’s GSM roaming telephony. I’ve sent two requests for help via Ting’s “Help - Contact Us” page, but have not received a reply.

My iPhone 4s is a GSM device; in the US, it connects happily via T-Mobile. In Ecuador a few months ago, it connected via an Ecuadorian cell network. There, I was able to make telephone calls.

Here in Mexico, the phone has a fine signal from Movistar, a Mexican cell network. While I can send texts, I cannot make telephone calls, either to US landlines or to Mexico ones. Doing so results either in three beeps and a disconnect, or in an in-Spanish error message advising that the call cannot be completed. I’ve tried every formulation of dialing I can imagine: directly tapping on the number in Contacts, adding “1” to the Contacts info, etc.

Is there something in Ting Central that needs looking at? If not, what syntax should I use?

Thanks for your help.

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Comments

10 comments
  • Hey David, 

    I've just reset something on your account for you. Can you reboot your phone and test it out again. Let me know how it goes, thanks! 

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  • Thanks, Kim. I'll do it right now, and report back.

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  • Sigh. No change. Dialing to the US (with and without "1", and with and without "+" ) yields three beeps and a disconnect. In dialing to Mexico, I get a "Call Failed" advisory (looks like it was generated by the phone), along with the disconnect.

    I will appreciate whatever syntax advice you can give me. Perhaps I'm still dialing wrong.

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  • I tried again dialing locally, and the call went through correctly. Progress!

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  • And just now I was able as well to call back to the US. Whatever was done there was effective.

    Thanks very much for your help, Kim. I very much appreciate it.

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  • Glad to hear everything worked out! 
    Enjoy your time in Mexico :) 

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  • Kim,

    I see this morning that I have a voicemail, but cannot retrieve it - the same occurred when we were in Ecuador.

    This might happen because the phone number to retrieve the VM is in the US, and when I select "Voicemail" the phone dials automatically but the correct dialing syntax is not used.

    Is there a workaround? Can you advise me what the telephone VM number is, so I might try dialing it directly?

    Thanks again,

    -David

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  • Hey David, 

    I apologize for the delayed response, but wanted to check in to see if you were ever able to retrieve that voicemail? Talk soon. 

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  • I did, Kim, thanks.

    I'm embarrassed to report that all I had to do was find and read TIng's instructions at #2 on this TIng page, where I learned how to retrieve VM on a GSM phone while roaming.

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  • I have had to add a plus sign to the US  number, like +1 123 456 7890 

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