Using my phone to verify my id fails

I was trying to get my tax return transcripts online and it requires a mobile phone number to verify my identity.  It fails to identify.  This isn't the first time something like this has happened.  What can I do to fix it?



1 comment
  • Hey Ben!

    This sounds like a shortcode messaging issue that we might need to enable from our end to get things working properly. I have sent you an email regarding this, let's go from there to get this working properly for you!

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