Ting security

I am looking to switch phone companies and was considering Ting as a viable option. However, I could not find anything related to your companies policies toward sharing information with the government and other law enforcement agencies. Seeing as how this is one of my primary reasons for leaving AT&T it would help me very much to know what the Ting policy is for some of the following issues and where I can find this information (or otherwise verify it beyond just a message board). Some of the things I had questions on are as follows:

Records you keep on IP addresses people connect with
Records of who we call and who calls us
Historical information on towers we connect to
Numbers we dial or numbers we call
Text messages we send and who texts us
How long any of the information that is kept is stored
If you alert customers of a government or law enforcement request for information before sharing said information with that agency (as google has historically done when possible)

Thank you very much for having this forum where questions like this can be proposed and I look forward to hearing back from someone.



  • I know there is some mention in their Terms of Service at https://ting.com/terms#law_enforcement

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  • Thank you those were very helpful links. I was able to answer all of my questions except the last one. I am paraphrasing a tad but they said something along the lines of they will try to let people know if law enforcement has made a request for information. Does this mean you will do it all the time unless you are legally restricted from doing so or is it a case by case basis?

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  • It would be in reference to a case-by-case basis: 


    "We may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request."

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