The architect of your customer service has earned a raise. Over the number of years I've been a customer my calls have been infrequent but the same results have been delivered, excellence. Maybe 6 calls, at most, in 3 or 4 years and each and every customer service professional has been ideal. I'm in the contact center business and offer you as the example of how to do it right. Can I have a copy of your playbook? It can only make us all better. Thank you allowing me to rant.
Simply the Best Customer Care!