Dura XT will not play or allow preloaded ringtones

Recently activated my Kyocera Dura XT (after having to return the first one, which was a dud), and am unable to select a ringtone. Not looking for anything custom, just something from the preloaded offerings.  I've navigated thru the settings etc., but if I select a ringtone it won't even play the sample so I can hear what it sounds like. And if I select one anyway, it doesn't work when I do a test -- it just defaults to the annoying single beep for all functions. Does this mean this phone is a dud too? :(

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