Hello, Your graphs seem to only show the data used WITHIN a bracket which presents a misleading depiction of the overall monthly use. F or example, I've used 125MB of data this month and am no in the 100-500 plan. The graph looks liked I've only used a little bit of my plan because it depicts 25 of 400 MB of use, when the reality is that I am actually 25% through the plans total (125 of 500MB). As the user enters a new pricing bracket, this tricks him into thinking he has used less than he actually has for the month. I suggest your graphs immediately be adjusted and show the total use. if you want to breakout the use through each plan increment, you could color-code them on your circular graph. I'd be happy to explain this further, but I'm sure your technicians could fix this easily.
Misleading Graphs erode Ting's credibility & trustworthiness.
John Orchard
Comments
You say you are not in the 100-500 Plan, but Ting does not have plans or contracts.
Ting has rates with independent buckets of usage for phone, text, & data.
If you used 125MB of data, you are automatically in the 100-500 rate bucket for data that month. Next month you would star again in the 0 bucket for data.
The usage does not immediately appear in the web or mobile dashboard. There is a delay until the usage is transmitted from the network partner to Ting.
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