I thought Ting would be my savior!

After being an AT&T customer for 25+ years, and paying around $70+ a month, my roommate told me his GoPhone is only $40 a month with unlimited everything! I called AT&T to complain so they lowered me to $50 a month. I still felt I was paying for more than I used, and I was miffed that AT&T would charge a loyal customer so much and not tell me about more affordable options, so I dumped them for Ting. What a mistake!!! They use T-Mobile in my area, and T-Mobile has the WORST cell signal in this town, particularly where I live! One bar at home, and unless you're right next to a cell tower, maybe two or three in the neighborhood. And the data network is abysmal. I still can't text a photo!! I am really tearing my hair out and kicking myself for switching! Cheaper is NOT always the better deal. Trust me! 

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5 comments
  • So, you failed to do your own research. That's not really Ting's fault.

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  • Perhaps I failed in my due diligence, but then again, it's not like Ting was forthcoming about which carrier they use! And should they be marketing a service in an area that is known to have terrible T-Mobile coverage? I think there's plenty of fault to go around. 

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  • Well...no.

    Ting is completely transparent about what carriers it uses. If you search Ting's Help page for the words "what network," the top-listed result is: https://help.ting.com/hc/en-us/articles/205428058-Ting-on-CDMA-or-GSM-Which-network-is-right-for-me-. This page states in the first few lines that CDMA connectivity is provided by Sprint, and GSM connectivity by T-Mobile.

    The two carriers' coverage maps show up on this Ting page: https://ting.com/coverage

    While I'm sorry too your experience was poor, I agree with Brian.

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  • That is actually NOT what that page says. It says, "In the US, Sprint®* and Verizon run on CDMA networks while AT&T and T-Mobile run on GSM networks. Ting runs on both." That is simply a statement as to which network the major carriers run on, and that Ting uses both CDMA and GSM networks. It does not state that Ting's GSM is on T-Mobile. They are transparent about CDMA, not GSM.

    Further down in the comments, a customer says, "Ting's partner in GSM-land is T-Mobile..." Even though that's true, a customer is stating that- not Ting.

    But, Ting specifically and intentionally does NOT mention the GSM carrier by name in several areas of the site. Under the GSM Devices (1.) Compatible with our GSM Network section of Buying a Device for BYOD: Tips, "While we can't disclose the name of our GSM network provider, if you spend some time in our Community Forums, you'll probably figure it out; devices made for that carrier are the best fit for our GSM network."

    They mention T-Mobile regarding their devices, but that's it. So, no amount of "due diligence" is going to bring forth information Ting reps do not state in their documentation.

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  • You're right, John, that the GSM network name isn't stated explicitly by Ting itself. But after reviewing the forums and (gasp) Wikipedia's articles on MVNOs generally and Ting specifically it was clear to me where Ting sourced its GSM coverage. A number of online reviews also state the same.

    Whether that coverage is sufficient where you live or work is a different question. My limited experience with the big carriers' coverage maps is that they don't help much, as really small variations in local topography - the difference between this part of town and that one, or even this house and the house next door - can sometimes significantly affect the ability to make and maintain a cell connection.

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