Device Settings should take priority over Usage Alerts (for Data)

I have Usage Alerts set for each of our phones to turn off Data when the cap has been reached for that individual's Device. I also have it set that it will turn back on at the beginning of the next billing period.

BUT, under Device SETTINGS I *disabled* Data for one device thinking that Data would be disabled. Turns out that  even though I have Data disabled, the data was turned on today because it was the beginning of the new billing period. I was told by online chat with customer service that I need to set the usage alert cap to "until I enable" instead. That doesn't make any sense; the Device Settings should supercede any other options.

I was by online customer service to post it here since "no one else has ever complained about this". So please upvote this if you think that Device Settings should take priority over Usage Alerts.

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Comments

3 comments
  • The device settings are controlled by the alerts.  In other words, if you set an alert to disable data when you reach a cap, it 'flips the switch' in your device settings.  If you have the alert set to turn data back on at the beginning of the next billing period, at the beginning of the billing period, the data is turned on (whether it was off or on already).

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  • Seems like the alert rule should only turn the data on if it was the alert that turned it off in the first place.

    If I go and 'manually' disable a feature (DATA) that it should remain disabled until I turn it back on, regardless of what any alert is set to do.

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  • "If I go and 'manually' disable a feature (DATA) that it should remain disabled until I turn it back on, regardless of what any alert is set to do."

    It's a switch to enable/disable data.  The switch doesn't store a "reason why I am switched to what I am switched to."  

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