First let me start. I have been a customer with Ting for almost 3 years now, and I have never had any issues. My wife and I recently purchased two brand new LG G5s from Ting when they went on sale. I opened mine, got it charged and activated, and was generally enjoying the new phone. On the 2nd day of use, the phone began acting weird. Texting would freeze, apps would stop working, and generally the phone would be extremely slow. I contacted Ting support to help troubleshoot the problem. The informed me that I should factory reset the phone and then load apps one by one to see which one was causing the issue. I proceeded to do this and the phone would work fine for about half a day until it would do the exact same thing. I contacted Ting support again, with the same resolution. This proceeded to take place each week for about 3 weeks. I finally got fed up with it all and said that I wanted to have a refund issued. I sent in photos of the phone to verify that everything was in perfect cosmetic shape and that the phone turned on. I received my return shipping label and sent the phone off (in the original packaging) within 3 days. I received an email a couple days later from Ting stating that the phone had cosmetic damage and that my refund request was being denied. After contacting Ting support personally, I was told that the phone had scratches on the screen. The scratches in question were not their when the phone was in my possession and the phone was kept in an otterbox case since being unboxed. I was told at that point that they were keeping my phone at their warehouse, because it was Ting's policy that if a phone was received damaged they were not allowed to return it. This caused quite a stir, as you could imagine, so I asked that a supervisor get involved. I guess I didn't think it was right that Ting would keep my $350 and my phone...call me crazy. The supervisor (Jennifer) informed me that she would get in touch with the warehouse and determine their side of the story and get back to me. I never received a call back and had to reach out myself. I was told by the Ting support staffer that the decision was made to send my phone back to me and that "I was lucky to be getting it back as this was not the normal policy". Apparently I should be groveling at their feet and thanking them for their extreme generosity in sending my MY phone back. This of course does not resolve the issue that I purchased a phone from Ting that does not work and Ting refuses to make it right. Buyer be ware! This company is not ethical and just like their big brothers, is only out for money. Customer service is something that Ting states that they hold dear to, but when rubber hits the road, customer service goes out the window. I am canceling my Ting service and will be searching elsewhere for a company that practices what they preach. Shame on Ting and every employee that I came in contact with for being unwilling to resolve an issue that they created in the first place. I hope that this review helps keep other people looking to move to Ting from making the same mistake.
Poor Customer Service