Hello. I'm very new to Ting. Sorry if this is too long/TLDR. It's really just all of the thoughts running through my head.
I researched this, and similar companies, for a while before deciding to come here. I'm excited about taking control of my monthly cellular bills and drinking in the savings- especially since I'm not a heavy or power user. (I mean, when the phone rings, I stare at it and make a face. My daughter has laughed about that for years, and has even chased me with the ringing phone.) But, I'm also a little concerned about some of the stuff I'm seeing in the forums particularly related to privacy, personal information, and charges.
One customer was concerned about not being able to remove his credit card information. The person who responded, clarified some information, but regardless, that's scary. Title- "Allow credit card info to be removed...".
A different customer stated his credit card info had been stolen and was being used on Ting to order a phone and services, and he felt Ting wasn't listening.
Several people have reported being charged for calls or texts they never received on their phones. That has happened to me as well with google voice and other cellular carriers, but it didn't matter because my service was unlimited. Is there a procedure in place to take that into consideration, or no? Something like that can really make a difference especially when it takes you from one plateau to another.
Another customer posted that he ("Turned off Text messaging...") and says he's still receiving one text/month and getting that $3 charge.
I was really not happy to read the post about "Poor Customer Service" related to a phone purchased through Ting.
Just my new-to-Ting observations :) Not trying to change the world. Just trying to get my sea legs.
Forum Names: In this day of stolen personal information and spam, why doesn't Ting allow customers to use screen names? Yes, I could avoid displaying my full name by simply not posting, but I'd rather be able to participate in the community and protect my account name.
Text Messages: Wow! What a big jump from 100 to 1000, BUT it's also just a $2 difference, soooooooo... Yay! LOL. But one SMS message costing $3 is rough in this day of spam and a couple of the above issues. How about a policy where the 1st, 2nd, or 3rd incoming texts per billing period are free? Hmmm? Yeah? **I just read that S/M/L levels have a 5% buffer. I hope that still in effect because that's nice.
Data: It would be kinda nice if there were a nice little $5 or $6 point between the 100mb and 500mb plateaus. I think (IMHO) that could benefit the not-so-heavy users like myself.
Ting App Permissions: Why do you need access to my contacts? I don't see why that would be necessary considering the purpose of the app, so I won't be downloading that.
Calls to phones on the same account: Do calls to phones on the same Ting account get double charged for minutes (because it's 2 phones using the same minutes), or are they free, or what?
I'm excited to try Ting, but also concerned about a few things (including a couple of meanies in the forum), and disappearing Ting-related comments. Yes, there's more than one side to a situation, and every company has it's issues and growing pains, so I just hope it's smooth sailing from this point. It's also pretty great that there's a forum for everyone. Big thumbs up for that.