Android app "Request timed out"

Android app suddenly stopped working today and immediately errors with "Request timed out". Anyone else having this issue? I tried reinstalling.

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  • I have the same issue... just tried reinstalling as well and that didn't help.

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  • Thanks for letting us know, guys. We are going see if there's something going on with the app. You might want to just use the website login for now. I'll update here if/when I hear anything more.

     

    Thanks!

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  • Started working again.

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  • Thanks for letting me know, Michael! Keep an eye on it and post again if you're getting the error :)

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  • Same thing happened to me tonight.  First time. 

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  • Hey Marshall, 

    Thanks for the heads up about the app issues. I'd recommend removing the app and then re-downloading it. If that doesn't help please try and use the desktop site for the time being and we'll work to get the app up and running. 

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  • Hey John, 

    We recently had a website update that broke the app login for older versions. If you update your Ting app to the latest version, you should be able to connect and log in. 

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  • Same issue here. Running version 1.0.8.0 on a BlackBerry Z10. 

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  • Hey Shane, 

    What version of Android and what version of the app are you running?

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  • Ting 1.0.8.0 from Blackberry World and BlackBerryOS 10.3.3.1463

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  • Hey Shane, 

    There's nothing specific about that combination that should be causing any issues, but it might have been related to our recent software push from our GSM provider. If you clear data on the app and reload, are you still getting the same issues?

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