Expiring Passwords!? - Really? - Are You Freaking Kidding Me!

I work in an environment where computer security is a very serious subject, and I have an almost paranoid level of OCD when it comes to online security -- but an expiring password on a "*#!&" communications account, are you freaking kidding me?!  

We have too many personal passwords for too many things that require so many variations that the only way a person can keep track is to have another password on a password manager.  The *last* thing we need is one of our service providers (that has very little potential for financial or reputation damage on my part) thinking they know better than I do whether my password needs to be changed.  

If you want to support expiring passwords, *offer it as a configurable option*!  But please don't assume you know better than I do whether my password needs to be changed, and force expired passwords on us according to your definition. 

This is frustrating when more than one person (i.e. a spouse!) is accessing the account. 

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  • Hi David, thanks for sharing this. I don't think that the password was expired since that is not something that we do and that it was probably reset. The other month we sent out an email to our customers notifying them that they would have to change their password for their online account. We did this as a precautionary measure because we found there was a brief period of time when unauthorized access to one of our systems could have occurred. There was no evidence that any account was accessed and we know that it is frustrating to change passwords but we wanted to err on the side of caution to protect the security of accounts. You weren't the only one that felt this annoyance with having to change their password and we do appreciate your understanding.  

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  • Based on my experience with Ting, if they think it's prudent, no problem. Ting is easily the least intrusive carrier I've used. I run a tech business and have around 100 or so passwords to manage at any given time and yes the damned password reset-for-the-hell-of-it mindset is costing me money, but I give Ting a pass here. This seems to a very rare event.

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