Echo from Samsung s4

The person I am talking to hears an echo but I do not hear it on my end. Different callers have told me this and it does not matter if they call or I call. Also my phone has been getting hot and turning off. I bought this phone trough ting when I joined a few months ago. Any thoughts on why this is happening?

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  • Hey, thanks for reaching out Judy. There are a few reasons this could be happening so we'll need to do some troubleshooting to figure out exactly what's going on. If you turn on speaker phone does the echo persist? Is there a case on your phone and does it stop echoing when you take it off? You can also try to go into the phone application and click the call history log, hit menu, go to call settings, additional settings, and unclicked the Noise Reduction option. If those steps don't help please get in touch with support and we'll try and take some further steps and look possibly replacing your device depending on your warranty. 

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