Right now it's a guessing game when setting up device alerts that suspend data. Ting doesn't cut off data until a session is over, so should I set my device alert to 50 MB less than the next pricing tier or 500 MB less than the next pricing tier?
This bit me when my kid managed to blow through her device data cap by 422 MB before her account was disabled. This is despite everything being setup correctly in Ting with device alerts.
What I think Ting should do is not count data that exceeds a cap by more than 100 MB. This would give customers a way to set things up reliably. After all, it's not like Ting pricing tiers are squishy, so why should Ting have squishy data caps?