While the customer service reps have been delightful during chats, I've been told that we are waiting for a response from T-moble, which takes 72 hrs. As we near 68 hrs since the 1st request was submitted, I am so baffled as to why no one on our account can use their phones to make a call. We've done the resets, hard power re-boots, cursed at the phones, apologized to the phones, taken the phones other places and considered calling in a shaman. Why would all 3 of our phones be forsaken by T-Mobile at the same time? Has any one else had this happen? The other posts even similar to this issue all end with a Ting rep saying, "Let's chat privately and get this fixed!" I want to know what the solution and results were, if any!
3 days and no phone service on any of our phones.