International Roaming

Kathleen Lyons

Requesting that there be a alert on your phone when you're roaming internationally and eligible to use your phone on GSM. The alert can come through on the Ting app with some sort of notice of needing to enable International Roaming so a customer will know if they need it turned on when they're in another country. Best way described the app could detect that the user has an IP address coming from outside the US, and inform them that international roaming isn't enabled. 

Comments

7 comments

  • Comment author
    Bruce Osborne

    I must be missing something here. If International Roaming is not enabled you would not get an IP address coming from outside the US. The ohone would have the data disabled.

    International Roaming can only be turned on from the Ting Dashboard while you are not roaming. Otherwise the changes will not be sent to the phone.

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  • Comment author
    Chris Hodapp

    In the suggestion I made, it was based on WiFi, not on cellular data - because the first thing I did in the airport when my phone wasn't getting a cell signal was to hop on the nearest WiFi and launch the Ting app.

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  • Comment author
    Bruce Osborne

    OK.

    I know, at least on CDMA and likely on GSM, that you need to be non-roaming to update the settings & get them pushed to the phone. Any changes need to be made ahead of time, before you travel.

    We had that issue a few years ago when traveling Internationally.

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  • Comment author
    Chris Hodapp

    In my case, I had checked https://ting.com/outside_usa ahead of time, but it gave no indication that I had to explicitly enable anything. Once I enabled international roaming (while abroad), the change went through in a couple minutes.

     
     
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  • Comment author
    Bruce Osborne

    Cool! Good to know.

    Let's see  what Ting staff say

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  • Comment author
    Beth Yetley

    I have international roaming turned on.  I am currently in Berlin.  I tried to call a friend who lives in Berlin and can't get the phone to work (told I have an invalid phone number).  Using this number, however, I was able to reach this friend via the hotel phone system.  So I have the correct phone number.  What if any prefixes or other things do I need to call within Berlin and to call relatives in Stuttgart (while in Berlin)?  I have 4 bars for "Ting" on the phone and I am receiving text messages.  But can't get the phone calls to work.  I'd appreciate any help you can offer me.  Thanks.

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  • Comment author
    Mitch S

    Hey Beth, 

    You'll want to make sure you're dialing the country code prefix. 

    Here's a handy guide to remember what numbers you'll need to dial when in a specific country. You just pick what country you're in, and where you're calling, and it will tell you what prefix you need to dial. 

    For Germany-to-Germany, it looks like you'll want to dial 0 + (area code) + phone number.

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