Starting with a quote form Ting's "about page" seemed to be a good place to start.
Ting is built on fairness and clarity instead of opacity and obfuscation. We're changing the industry because we are tired of business as usual too.
– Elliot Noss, CEO
I have been a happy Ting customer since March 2013. In that time, I have had many phones and a good experience. Since this was the case, I often bragged to others how good my service was and the price I paid. I encouraged others to switch whenever the opportunity arose.
A few months ago, I decided to buy a couple LG G5's from Ting. This was my first phone purchase from Ting and I am sorry I made this choice. One of the phones purchased developed an issue where the power button no longer functioned. I knew I had a year warranty and contacted Ting through the help line. They instructed me to take pictures of the phone, send them and they would determine if they would proceed with the warranty. I sent about 6 pictures including one with the phone powered on. Everything seemed good and I waited for a reply.
After a few days, I received an email stating a new device was shipped and instructions for return of the broken phone. After receiving the replacement phone, I sent the old phone back with the shipping label provided. A few days later my credit card was charged $255 and I received the following message after asking why:
Ciaran McGrath September 06, 2017 18:52
I leave you with more of Ting's "about page". Rather funny in a distorted way.
What we believe in.
In everything we do, we gut check to make sure it's right, reasonable and fair to everyone involved. If not, we take a step back and we don't start again until whatever it is passes the test.
The industry we operate in relies and profits on confusion. We don't. We give people the information others hide and trust them to make the choice that best suits them.
We're all people with our own personal preferences, passions and opinions. We don't gloss over our humanness or expect our customers to fit into simple archetypes.