TING deceptive policies

TING tries to say they're cheap if you don't use the phone, but that is a bunch of BS. Even if you don't use the phone and keep it for an emergency back up, you will be charged more than the monthly minimum of $6 because Ting advertises your number, so you get all kinds of spam messages you'll be paying for.  It's one thing having an emergency line for $96 year, quite another when it's $300-400.

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  • Hey Geraldine, sorry to hear about all the spam messages you've been receiving lately. I'd like to offer some help and clarification on this matter. Ting takes the privacy of its users very seriously and we do not in any way share your phone number with anyone. We, in fact, offer advice on how to combat spam calls/messages because we don't like them either. Check out this video we made that recommends a spam blocking application

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  • Geraldine - if you recently activated a new number that receives a lot of spam messages or calls, the former owner of that number might be to blame.  There are no new numbers, just recycled ones and you may have gotten one recycled from someone who loves spam.  If so, requesting a new number may make things better.  I'm also curious where you got the $300-400 per year from.  To have a monthly bill of $30, you'd need to use hundreds of minutes and thousands of messages - I'd be annoyed at this much spam too.

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  • You get services charges for messages and calls if you are on the limited plan. Each one costs you. I'd have to look at my old bills, but this was all on autopay as I expected to be paying minimum, since the phone wasn't being used. I ended up going to service and shutting off the phone to keep the plan open, with a minimum charge.

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  • Geraldine, 

    The spam-blocking apps Andre recommends really do work! I used NoMoRoBo on my iPhone and within a week, all the spam calls had stopped. It was really remarkable. I recommend you look into them and try them out.

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  • Here's another example. Before  I posed the above, I cancelled TING. I got a bill now that lists service until Oct. 16. the post above was made on the 11, which was the same day I put my phone up for sale on ebay. Why is my closing bill for days after I cancelled?

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  • Hey Geraldine, I'd be happy to clarify. You cancelled your account in the middle of your billing period so this final line fee is your last bill. In any case, I realise you didn't actually get to use your device during this period so I've gone ahead and refunded the payment. It should appear back in your account within the week. 

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