Equipment does not support UICC but UICC exists

Hi,

I've been a happy Ting customer since 2014. Recently I swapped to a Moto G5S Plus on CDMA which I had ordered in the Ting store. When I entered the sim card and IMEI in the Ting desktop dashboard, it gave me that error. I know that a UICC is the ICCID sim card number. I called Ting and spoke with Carlos. He told me that error was because it was not the CDMA sim card which came with the phone. I had received a CDMA and GSM sim card for Ting in the phone box. But I had also ordered another CDMA sim card just to have in my stash. That separate one was the one I was trying to use. So on Carlos' advice, I tried the CDMA sim card which shipped with the phone and it worked.

It would be nice if the Ting dashboard provided this as a likely explanation beyond just: 

Equipment does not support UICC but UICC exists

That said, I am very happy with Ting!

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Comments

6 comments
  • Hi Andre,

    Thanks for your response. One good use case for this feature is when bringing an unlocked dual-band phone to Ting from somewhere else, a model which might have the requirement of using a particular type of sim card on each network, not iPhones which may be easier to setup.

    Thanks,

    Kevin

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  • Hi Andre -

    It would also be useful if you listed in the product description, or on the ordering page, for dual-band phones that they ship with both GSM and CDMA SIM cards.  I was trying to figure this out before ordering a Moto G5 and found this thread which answered my question, but it took some digging.

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  • So,what's the solution? I tried both cards and neither worked.

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  • Hey Kevin, thanks for reaching out with the feature request. This is an interesting feature and I agree that it could be something that helps new users determine exactly which SIM they'll need to activate a new device. We usually insert the SIM card before shipping but if your device is dual-band like the Moto G5 Plus it will come with 2 SIM cards which we try to include as close to the device as possible to avoid confusion. We would have to take further steps to see if we could implement a tool like this but it's something we can bring up at our next feature request meeting. In any case, we appreciate you sticking with Ting and hope that you enjoy your new phone! 

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  • Hey Aaron, 

    I definitely agree with you there! It is something we already have on our docket to bring up at our next feature meeting simply because it's a question we get fielded so often. I think it would truly be helpful to everyone if it were plainly visible on the shop page or in the description of each dual-band device. I appreciate you leaving the comment, it helps us to know that users are noticing these things! 

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  • Hey Gary, 

    If you're getting this error message, it means the Sprint/Ting SIM card you're trying to use is not compatible with the phone you're using. Sprint is really picky about which SIM cards go with which phones. You can't just take a SIM out of one model and use it in another, like you can on many other networks.

    Reach out to us at help@ting.com and give us the IMEI of the phone you're trying to activate. We'll verify that we can get you the right SIM card and can either ship it to you or direct you somewhere you can pick one up locally or online.

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