AT&T unlock horrors

I had AT&T for years. Paid off my phone contract 2 years ago. Switched to Consumer Cellular. Needed to unlock my 2 IPhones.  4 days any many hours later, no luck. I was even at an AT&T corporate store for 3 hours with a long time employee. She got nowhere. It's like, you leave us, we screw you. I spent 3 days prior trying to do this. AT&T sent me to the store to "finish" the process. Believe me, they are all mental midgets. I paid over $300 a month for years, and now they won't even release a phone I bought and paid for.

 

i am suing in Small Claims Court. I will get a judgement. I would never get anything from them ever again. 

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  • Hey, Anthony, that sounds like quite the ordeal that would be frustrating. I know that AT&T had an online option for unlocking their phones as well. I don't know if it would work for someone who doesn't have an account with them but it might be worth a shot if you could track down your old AT&T account number. This the AT&T online unlock website. Best of luck!

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  • I had an AT&T phone (Nokia 900) that was deactivated from account. I wanted to unlock it. I used the AT&T website to get unlock code. They say you can only attempt to use the code 10 time. If your attempts fail after 10 tries, it will lock phone on AT&T forever.

    That turns out to be BS because after entering the code 10 times a message came up on phone that said, I had 32 attempts to unlock. I entered the same code that I had entered 10 time before and the phone was unlocked.

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  • I am in the process of switching to Ting from AT&T Mobile.  In preparation for that, I had to unlock my iPhone 6s and my wife's iPhone 6.  While it was somewhat time-consuming as you have to back up and restore each phone in iTunes, the process itself was not that difficult using the web interface. 

    Here's what I did: 1) Go to att.com/deviceunlock. Fill out the form and submit.  2) As a result of the form you fill out, you'll get an email that you MUST reply to within 24 hours. 3). After AT&T reviews your email and approves your unlock, you will have to plug your phone into iTunes and back it up.  4) After backing the iPhone up, go into Settings-General-Reset-Erase All Content and Settings.  5) After the phone erase and reset is complete, plug the iPhone back into iTunes and restore the phone from the backup made earlier. You'll also get a message letting you know that the unlock is successful.

    All of the instructions to do this will be included in the email AT&T sends you in stages after you start the unlock process.  Just follow the directions. The solution to your problem is within reach!

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