All incoming calls go directly to voice mail

My wife and I have identical phones (BLU Studio Energy 2 -Android 5.0). Beginning a few days ago, all of our incoming calls go directly to voicemail. We can receive and send text messages. We can also call other phones, both landline and mobile.

I reported the problem to TING and the representative spent time checking TING's network and its provider; he found no problems. Nothing has helped. 

Has anyone had this problem and if so, how did you fix it?

Floyd

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11 comments
  • Hey Floyd, 

    It looks like you've already got a help request started for this issue, which is the right course of action. We're engaging with our network parter to figure out what's going on. If you or someone else discovers something before then, feel free to post it!

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  • Did you ever get this resolved?  I am having the same problem with my Samsung Note 5 phone.   

    Waiting for techs to get back to m.e. Went through all the troubleshooting suggestions with the CS at Ting.

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  • I have a new iPhone 11.  Al of my incoming calls go directly to voicemail.  The phone does not ring.  I have checked all of the normal solutions - airplane mode off, ringer volume - maximum, sleep mode off, etc.

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  • Hi Gene,

    It sounds like the iPhone has not yet completed activation as that would prevent it from getting calls. Please run through these steps:

    Reset subscriber settings

    1. Connect to a Wi-Fi network
    2. Tap the Phone and pull up the Keypad.
    3. Dial ##25327# 
    4. Tap the green call button.
    5. When the Reset subscriber settings message appears, tap Dismiss.
    6. Once the Waiting for activation message appears, tap Dismiss.
    7. If the activation is successful, an iPhone has been activated message will appear, tap Dismiss.
    8. Your phone is now ready for use.

    I do see an open help request so I'll also reply there so you can let me know how it goes, if needed I can then try making some adjustments on my end to try and help get this working for you ASAP.

     

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  • I have been having the same problem for about a week and a half with an Alcatel GO FLIP. I can call out, but incoming calls go directly to voicemail without ringing the phone. I have verified this problem by calling to my landline phone without any problem, but my calls from my landline go to voicemail. I have reset my GO FLIP phone a least twice. I've been using Ting for about a year and this problem just started.

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  • Ting has not resolved this issue, which I have had for quite some time.  I believe it is a problem with the T-Mobile network, because it affects a very wide variety of phones.  It would be very nice if Ting nudged their partner to do something about it--at least acknowledge that they have a problem.

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  • Arnold, 

    We have acknowledged the issue, as we believe in most cases it's a lack of VoLTE.

    If you'd like me to check if your phone has VoLTE or not, send me the IMEI to mitch@ting.com and I'll follow up as soon as I'm able.

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  • With all due respect, the problem isn't a lack of VoLTE.  The problem is the network, which is apparently not engineered for backward compatibility. T-Mobile knows there are lots of phones that aren't VoLTE-capable but they chose not to design a network that took reliability for those phones--like mine, which is perfectly good, or was until T-Mobile made it not so good--into account. I resent being pushed into buying a new phone just so I can count on not missing calls.

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  • You're not wrong. There are mobile networks in Europe that support both 2G and VoLTE without much issue. Strong regulation ensuring backwards compatibility would be nice, but absent that, we're operating at the mercy of how our network partners decide to run their networks.

    So we're making the push towards VoLTE as the best way forward to ensure good, reliable service on Ting, because the alternative is what some of our competitors may do -- ignore the problem and tell you there's nothing wrong with your phone or the network. Meanwhile, we see the very real number of Ting customers calling in who do not have VoLTE and are completely unable to receive calls that go right to voicemail, or who have vanishing text messages.

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  • I also resent being forced to buy another phone just to stay on the Ting network. I had to buy a phone just to join the Ting network  because my previous phone was locked to my previous provider. Now Ting wants me to buy another phone. Not happening. I'll go to another provider.

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  • I want to be super, crystal 100% clear about this. You can continue to use your existing phone on Ting. We won't stop you from doing that. At some point, the network will stop delivering calls and texts to your phone because it doesn't have the right radio that our upstream network provider uses for those. This problem is NOT Ting-specific, and it affects any MVNO that uses the same network provider that we do.

    And as to switching to another provider, you're absolutely free to do so. Just please don't pick a provider that uses the T-Mobile network, because they'll have the exact same issue and you won't notice until you start missing phone calls, at which point they may tell you that you need to upgrade the phone. You can ask the provider what network they use ahead of time.

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