i have no service. I cant call out and people cannot get me i can text but that's about it



  • I have no service except for texting. I was on a chat line but didn't understand instructions

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  • Hey Dianna, sorry to hear the instructions you received weren't clear. I took a look at your account and everything appears to be in the correct working order so we'll need to do some troubleshooting on your phone. Below I listed the instructions to refresh the settings to your iPhone. Please let me know if this helps at all. 

    Carrier Reset

    1. Tap the phone app
    2. Enter # # 25327 # into the dial pad 
    3. Tap the Call icon
    4. When the Reset Subscriber Settings message appears to tap OK
    5. Wait 5-10 seconds; the signal notification will display Searching on the top left of the screen

    Service Update 

    1. Connect to a Wi-Fi network
    2. Tap the phone app
    3. Dial # # 873283 # into the dial pad 
    4. Tap Call
    5. When Starting Service Update message appears, tap OK
    6. When Service Update Complete message appears, tap OK
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