Ting for Families VS Other Carrier's $100 Plans

So my family of 4 has been using Ting for the past few years and we've always loved being able to keep our family phone bill under $60 while being able to talk, text, and use data conservatively. 

Recently, our usage has gone up due to work and personal life changes, and it's creeping to upwards of $90+ every month. When you jump from M to L or XL tiers, the price point also takes a steep increase. Before it was still the most competitive price-point I could find on the market, but with the recent deals advertised by MetroPCS and Boost Mobile for unlimited usage at $100 for 4/5 lines, all of a sudden Ting has become less attractive for heavy users. 

What do people think about the price point for L and XL prices for Talk and Data? I personally feel like it needs to be adjusted to stay competitive in the current market.

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  • I have a similar story, and have been mulling the same issues.  I've gone over $100 a few times the past 6 months, and already have to remind people to keep their data usage down.  It would be much easier to just get a Boost mobile $100 plan, and have fewer restrictions or worry about using too much data.  A Ting plan with 4 phones, and 10GB of total data (just 2.5 GB each)  usage is already around $140, which really isn't attractive when you can get unlimited data for the same price with T-Mobile, and for even less with Boost.  So I'm looking at other options now...

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  • Hey Kevin, 

    If your usage really is that high, you might want to look at carries with fixed-unit unlimited pricing.

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  • The MetroPCS deal (4 lines, $100) looks the best to me - uses T-mobile, so basically same service I already get with Ting.   I would prefer to stay with Ting, but right now using 6GB of data (shared among 4 phones) already puts me above $100.  If they could lower the price a little bit, or give a price break for higher data tiers, it would make a difference.  I think a reasonable price for a higher data tier (XXL) would be 10GB for $60.  At least that is what it would allow me to stay with Ting... 

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  • Pricing is always something that get's talked about here at Ting. I know that right now there are no plans to change the buckets that we have so if the usage is that high it might be worth it to look around and see what is available. A good thing about Ting is that we are no contract so if you wanted to leave and try a company with an unlimited plan there would be no cancelation fees from us. You would just have to pay for what you used and get your port out information if you wanted to take your numbers. And if it didn't work out we'd be more than happy to have you back because we have no activation fees either. 

    Also, if you haven't checked it out yet we do have an eBook for helping to cut down on mobile data usage that could be helpful. It walks through your phone and gives options for setting it up so that it doesn't consume as much data when it doesn't need to be doing so. The eBook is free and can be very helpful. 

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  • I appreciate the responses and attention this thread has gotten.

    I would like to think the people who use Ting as opposed to a major carrier are already the cost conscious and more self-disciplined user than the average consumer. For me, I only turn data on for Google Maps or reading text posts on Reddit when waiting for a few minutes.

    However, things come up where you have to Google things and there are more annoying elements on websites. You need to look up instructions from a YouTube video, which now comes with an unavoidable 15 second ad. A lot of times, it's unavoidable and has gone from a frivolous luxury to necessity. I understand that Ting isn't geared nor targeting power users that like to watch Netflix on 4G, but it should notice two things:

    1. The average consumer needs more than the consumer of 3 years ago. That's how it's trending.
    2. Ting used to be extremely competitive. Now it is only moderately so. It needs to stay on-top of pricing and tailoring to the customers it has acquired. Project Fi is literally breathing down your neck in terms of pricing being bang even. The only reason I'm staying is because of the fantastic customer service I've received from the past 4 years.

    I say this because I would have to see Ting lose out and eventually fizzle out, given how awesome it used to be. The prices didn't go up, but the level of competition did.

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