For the past 2 weeks we can receive some calls but when we dial out we get "call ended" before it rings. SMS texting works perfectly fine. The customer service reps here at Ting are so courteous and that is appreciated. We have 3 lines on GSM.
While trying to troubleshoot the problem we first thought it was a tower issue here. Later we went into native T-mobile areas the phones work like normal. When back to our normal roaming area the problem persisted. We traveled to about 45 miles or so away, still in a roaming area (via the same roaming partner) and the problem was the same, thus eliminating the local tower having issues. Now, maybe it's a roaming partner issue.
I looked up via an app who I am roaming on where I am having this problem which is Viaero. I'm being told by the Ting reps it's a roaming partner issue and they have NO WAY to check on a roaming partner.
I decided to call the local Viaero office yesterday and they looked into it for me and it took them a couple of hours before they got back to me. They have no problems in our area with towers nor do they limit anyone roaming. They said the only thing that they typically see when a roaming person can't make calls but can receive calls are their carrier not wanting to pay for roaming charges so they (meaning Ting) has turned off our roaming calling. The Viaero rep told me this happens frequently when you live in a roaming area, not someone who wanders in and out of roaming areas. The Viaero rep told me they love it when we roam there because they get paid for it so it's in their best interest that it works for us
I'm being told by Ting we are not being limited on their end. I want to believe Ting because their customer service has been so good but it's getting a bit hard to believe. It's much more believable that Viaero is telling me the truth because it's in their best interest to have me roam on them and it's in Ting's best interest to cut off our roaming calling.
I just want the truth.
PS, I know of 3 families on Ting here that equate to 10 lines, and most of these lines are having this problem.
I David, I have 3 to 4 out of 4 bars of signal with the roaming partner and yes, texting has been working all along. Ting has worked well for us for a few months then this problem started.. My phone did start working today after 2 weeks of not being able to make calls. This does coincide with our billing date as we started a new month but Ting has assured me we could still make roaming calls. I'm not sure what got fixed nor how but for today, it appears fixed. It sure acted like we hit a roaming limit for making calls just like Viaero, the roaming partner here, suggested.