Question about device charges with new plans

Hello, 

I have 5 phones on my current plan, so there is currently a device charge of $6/line every month. If I were to switch to the flex plan, for example, would that charge be wiped out? When it says $10 for unlimited talk and text, would my bill be $50/month plus the charge of $5/GB of data we use across those 5 phones? Plus regular taxes and fees? 

If that is the case, it sounds fantastic!

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  • I have the same question plus a couple others. In general, there are not enough details on the new plans to adequately compare to what I have currently, and what I have currently I cannot even find anymore on the Ting website - again so I can compare. What will I pay on the current 'rate' plan for data in S, M, L, XL? I can look at my old bills but would like to look at the current rate plans. But, yes, it's not clear what the new plans will actually cost based on the number of phones you have on your plan. On the flex plan, is it $10/mo for each device or total devices, and again, is there a device charge? THx

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  • Hey! Just to clarify, there is no $6 device fee on our new plans.

    Regarding the Flex Plan, it is $10/month per line. So if you have 5 lines, it is $50 + $5/GB + tax. The data usage on the Flex Plan is shared amongst all devices on the account.

    And if you'd like to compare what you currently have to our new plans, here is a link that displays our old rates

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  • I currently have 4 devices on the old plan, 2 of which are very low use and two of which are somewhat higher use. Can I move the two higher use devices to the Flex plan but keep the two lower use ones on the old plan?

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  • You can only have one plan applied to an account so you would need to create a second account to move the higher usage lines over to. To do that you would just need to set up the new account via Ting.com with a different email address/form of payment and then reach out to support for help applying your plan and moving the lines.

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  • I have four phones at the old prices. If I move to the Set5 plan does each device get 5 GB?

     

    Thank you.

     

    Jim

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  • Yes, on the Set 5 each line would be billed at $25/mo and get the 5GB allotment. The plans are all structured like that expect for the Flex which allows for data usage to be pooled/shared across the devices on the account at $5/GB.

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  • Thank you for the fast answer! One more question: can each device's 5 GB be shared? IOW, if one device runs over but a couple others are under can the underruns cover the overrun?
    Thanks again!
    Jim

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  • Sort of, there is an available allotment of hotspot/tethering usage that you could use to share that devices data allotment with the other devices if the device supports the hotspot function. As far as transferring available usage from that 5GB there isn't a way to do that directly from the account, only the Flex account allows for that level of sharing (which is also more in line with the "old" Ting rates)

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  • Understood, though a bit disappointing.
    Thank you Christian!
    Jim

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