Can't send photos -- or they send very slowly

Hi, I'm having issues sending and receiving photos. They do eventually send, but takes close to 20 minutes at times. I saw a previous help chat mentioning dialing # # 3 2 8 2 #; however, when I do so I get the message "Connection problem or invalid MMI code"

For reference, this is on a Motorola Moto E4 Plus...yep, old phone.

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  • Hi John,

    Sorry to hear about the trouble with sending and receiving photos, it sounds like your device may not be connecting to LTE as that is quite slow! I would suggest that to start we confirm that the APN settings on your device match the Ting X3 APNs.

    If those do match there could be other factors so the next step would be trying a different app for messaging (we generally suggest textra as its quite versatile) or you can also reach out to support for help pinpointing the issue and getting those photos sending at a speed we're most used to seeing.

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  • So, I added the APN via the link above. Strangely I was finally able to send a video (never works), but pic send is still delayed as usual. I'll reach out for support and chat with them.

    Thanks for your help!

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  • You're very welcome and I'm sure they can help get to the bottom of it. If both files went to the same contact it really doesn't make sense one would work and not the other unless the photo somehow exceeded a file size limit or something like that.

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