Flex plan and SIM card

I've been a Ting customer since 2014, originally with a Nexus 5 phone and currently with Pixel 4a that I bought directly from Ting in September. If I switch from the old "bucket" plan to the new Flex plan, will I need a new SIM or am I already good to go?

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  • Hey Kent,

    You will need a new SIM in order to move to one of the new plans, you can submit a plan change request by choosing the plan from the plans page and we'll follow up and get the SIM shipped for you. Once you receive SIM you can reach out by texting the number provided and we'll move service to the new SIM ASAP.

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