Every Phone Says That It is Not Compatible in my area, but I am already a customer with Ting?

I am looking to get a new phone, but none of the phones in the store will allow me to order it because they are not compatible with my area.  What gives?

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  • Hey Alicia, 

    I see you've already reached out to help@ting.com and Farah is on the case to find out why it keeps coming back as not compatible. You're in good hands, and she should be able to help you out!

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  • I am having the exact same issue. I was sent an email telling me that I would have to upgrade my phone and offering a credit if I did. So I went to buy a phone but every one is somehow not compatible. Very irritating.

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