4 New SIMs received for Flex Plan; how to proceed?

After requesting to switch our phones to the new Flex Plan last week, I received 4 SIM cards today via FedEx. All cards appear to be the same. The 4 phones we have are: Samsung Galaxy 8+ (CDMA), Apple iPhone 6s (CDMA), Apple iPhone 7 (CDMA), and Apple iPhone 8 Plus (GSM). Does it matter which SIM goes into which phone?

Can you direct me to a list of steps I need to take to switch all four phones at the same time? Someone mentioned a number I need to text when ready to switch. What is that number and what do I text? Do I need to text from each of the phones being switched?

I understand there will be some downtime for the phones while the transition is happening. Approximately how long will that be and is it the same for all phones - once the switchover begins?

Sorry for so many questions...

Thanks,

Len

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Comments

5 comments
  • Hey Len!

    It does matter which SIM goes into which phone. When you requested to switch to the Flex plan, the agent should have set up a follow-up for a few days to help walk you through the process. If they haven't yet, it's probably just that FedEx was faster than we expected. 

    I'll follow up with you on that ticket now, so we can keep the account-sensitive details there.

    The text message you were advised to send should have been from instructions in the package with the SIM cards. It's not a big deal if it's not there -- we're all versed on the process and the text message is more an asynchronous indicator that you're ready to go.

    The downtime is typically less than you think. When I converted my own phones to Flex, the downtime was less than an hour, and happened at different times. This is another thing I'll follow up with you on in the email you'll receive from me shortly.

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  • Same questions for me- 2 new sims received about a week ago, no instructions.  I sent the text Sunday evening.  What happens next?

     

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  • Hey Matthew! 

    Thanks for reaching out. Sending the text is what gets the ball rolling, so if you haven't already heard back from someone at Ting, you will be very shortly. Everything at that point will be automated, so you will receive a follow-up email letting you know when the SIMs are active and which number is associated with which SIM card. We usually get a higher influx over the weekend, so if you haven't heard back by the end of the day tomorrow, feel free to reach out to our chat support, or phone at 855-846-4389!

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  • I'm having the same problem.  I have 3 new SIMs and no instructions.  What is this text message I'm supposed to send?

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  • As I said above, the text message is just an indicator that you're ready to move on to the next step. Reply to the latest support request you've got and let them know you're ready to move your SIM cards. 

    Alternately, I can reply to the latest one to help you out as well, but emails have a slower turnaround (usually within 24h) as opposed to calling us at 855-846-4389 or chatting in at ting.com/support

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