Multiple Ting accounts?

Hi, just wondering what your policy is RE multiple accounts - i.e., can one person have more than one account with entirely different plans on each?

The reason for the question, I currently have a voice/SMS only account that uses your GSM provider, using the old pricing model.  I want to activate a new phone with a new phone number on a new Flex plan [X3 SIM], but also keep my existing phone and number for the time being.  Having both numbers on the same account seems to require that both numbers have the same plan.

I realize that ordinarily you would advise a customer to switch the existing number to a new plan, but that is not an option because my existing GSM phone will not activate on the X3 SIM that a new plan would require.  I would just put both numbers on the new phone, but it only accepts one physical SIM, and all other SIMs must be eSIMS, which are apparently not happening any time soon.

Thanks in advance,

Ting Customer

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  • Hi Jim,

     Thanks for reaching out. With the introduction of new plans, it is now totally fine to have multiple accounts with your different account types. You'll need to create a new email address for the new account that you create and I would suggest forwarding those emails to your main account email address so you don't have to worry about the two different inboxes. You can set it up so that the same credit card can be used for both accounts, this will need to be done through our customer support.

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  • Thanks for the quick answer!  BTW, as I wander the forum and KB here, I keep seeing references to verifying whether a ported number will be accepted by your carrier[s] at <https://ting.com/byod/lnp> - this link is dead!  Is this no longer an issue?

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  • Never mind - just found the answer at https://help.ting.com/hc/en-us/community/posts/1260800665669--Check-your-phone-number-links-all-misdirected

    Verifying a ported number is all done through customer service now, if anyone else is wondering :^)

    Thanks Again!

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