My "Current Usage" on the website hasn't updated in nearly 3 weeks.

Usage on my account hasn't updated since May 19.  It is now June 10.  Is there a system wide problem?

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Comments

4 comments
  • Hey Buddy! 

    Everything should be up and running. I'd recommend clearing the cache on your browser, fully logging out and logging back into your Ting Mobile account, and then check out your 'Current Usage'. I've just checked your account for you, and am able to see it is displaying your usage correctly. Let me know how it goes! 

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  • I have done all that in both Firefox and Chrome.  I have used the TING APP and I get the same answer.  I'm curious to know what you see for minutes used when you look at my account? 

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  • I should have said the Ting App is on my Android phone. 

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  • UPDATE:

     

    Hey Buddy, 

    My mistake; there is definitely a known outage with reporting on our website at the moment, which is affecting some of our customers.

    I see you've spoken with a couple of our customer support reps, so we have taken note of your account and will reach back out to you when the issue has cleared up. I do apologize for the previous miscommunication, and any inconvenience this may cause. 

    If for whatever reason this is not resolved before your billing period closes this month, and you have any questions when or after the bill closes, please don't hesitate to reach out - either through this forum or by replying to one of the emails you've received from our support reps!  

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