Can’t access account to pay bill

Erin Zimmerman

I am overdue on my payment but the two-factor authentication sends me to the app for a code to log into my account. BUT the app doesn’t exist anymore! There is no customer service rep responding to emails or phone calls. I have been trying for over a week. I just want to be able to get into my account and pay my bill! This is really ridiculous. I’m ready to leave Ting.

Comments

1 comment

  • Comment author
    Kim D

    Hi Erin,

    Thanks for reaching out and I apologize with our customer support outage. Our online chat is now available to assist with helping you pay your bill. I will link you to our live online chat agent here: Ting.com/support

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