I am overdue on my payment but the two-factor authentication sends me to the app for a code to log into my account. BUT the app doesn’t exist anymore! There is no customer service rep responding to emails or phone calls. I have been trying for over a week. I just want to be able to get into my account and pay my bill! This is really ridiculous. I’m ready to leave Ting.
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Hi Erin!
Thanks for reaching out and we hear you! Our customer support team was facing technical issues but our chat support is back online now. Feel free to reach out to our live chat support for assistance with your account.
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