i order a moto g power (imei 357437582249465) in febuary and have not been able to activate due to lack of customer service on your end, took it over to mint to find out it has a network lock on it. i do not want to hear about how sorry you are. give me the access code to unlock it. i payed you for the cost of the whole phone, this is complete nosense. code...now.
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still waiting.
Hey Joe,
The devices sold in our shop are not normally network locked. If you've received one that is showing a network lock error on it you'll have you reach out to our customer support via live chat and initiate a return. We won't be able to unlock it for you, and can provide a full refund instead.
i have use the customer support via live chat and have gotten no where with an unlock code, a refund after i have asked multiple times and also they are unable to suspend of cancel my service. i have contacted my bank to dispute charges of the phone and any future charges from ting mobile. My bank will be in contact with your customer service and accounts receivable. once i receive my money back maybe someone can contact me about this phone once i am made whole again. I'm done with the run around.
Here is a copy of one of the many chats with your customer service.
Chat started: 2023-03-11 03:01 PM UTC
(03:01:05 PM) joe kolofa: customer service
(03:03:07 PM) Customer Service: You've been waiting a bit and we're really sorry for
that. We're all helping other customers right now and as soon as one of us is
available, we’ll help you too. If your question is super urgent, please feel free to call
us or visit help.ting.com. Please stay tuned and one of us will be right with you.
(03:40:10 PM) *** Paula A joined the chat ***
(03:40:32 PM) Paula A: Hello, Thank you for contacting Ting Mobile. I hope you're
having a great day! Give me a moment to pull up your account.
(03:40:40 PM) joe kolofa: Chat started: 2023-03-11 02:10 PM UTC
(02:10:36 PM) joe kolofa: customer service?
(02:12:37 PM) Customer Service: You've been waiting a bit and we're really sorry for
that. We're all helping other customers right now and as soon as one of us is
Yahoo Mail - Some details regarding your recent chat with Ting. https://mail.yahoo.com/d/folders/1/messages/34979
1 of 3 3/12/2023, 3:51 PM
available, we’ll help you too. If your question is super urgent, please feel free to call
us or visit help.ting.com. Please stay tuned and one of us will be right with you.
(02:18:04 PM) *** Paula A joined the chat ***
(02:18:13 PM) Paula A: *Hello, Thank you for contacting Ting Mobile. I hope you're
having a great day! Give me a moment to pull up your account.
(02:20:28 PM) Paula A: Can you verify the pin on the account please?
(02:20:35 PM) joe kolofa: ****
(02:21:32 PM) Paula A: Perfect, thanks for that information.
(02:21:45 PM) Paula A: How can I help you?
(02:23:14 PM) joe kolofa: so i ordered a new phone from you guys in febuary. imei
357437582249465. this phone is network locked and i have asked for the unlock
code 2 days ago. i need a full refund for this phone if it can not be unlocked
(02:27:05 PM) Paula A: One minute while I look into this for you.
(02:27:21 PM) Paula A: Which phone?
(02:28:05 PM) joe kolofa: moto g power
(02:28:43 PM) joe kolofa: purchase was on the 16th of feabuary
(02:28:47 PM) joe kolofa: febuary
(02:34:04 PM) joe kolofa: soooo...?
(02:34:46 PM) Paula A: Ok...
(02:34:53 PM) Paula A: Sorry for the wait.
(02:36:00 PM) Paula A: I gave all the information to my supervisor so this can be
taken care of.
(02:36:39 PM) Paula A: It will about 5 days to process.
(02:37:09 PM) joe kolofa: what is being processed
(02:37:59 PM) Paula A: The request for the phone to be unlocked.
(02:39:12 PM) joe kolofa: i want the refund i have another phone on the way and am
frusterated with ting as a whole. i have no faith this will get processed
Yahoo Mail - Some details regarding your recent chat with Ting. https://mail.yahoo.com/d/folders/1/messages/34979
2 of 3 3/12/2023, 3:51 PM
(03:50:20 PM) joe kolofa: i would also like my service suspended also, all the phones
have been ported out
(03:50:53 PM) Paula A: I'm sorry for the inconvenience.
(03:53:27 PM) Paula A: Once everything is back up we can confirm the cancelation. I
see that the phone is not active
(03:56:25 PM) joe kolofa: so you cant do anything
(03:57:48 PM) Paula A: Unfortunately not at this time.
(03:58:01 PM) Paula A: We understand that this is a frustrating time. Our teams are
working around the clock to get this resolved as soon as possible.
(03:59:23 PM) Paula A: As soon as our systems are back up we will be more then
happy to assist you.
(04:01:25 PM) Paula A: joe are you still with me?
(04:01:32 PM) joe kolofa: goodbye
(04:02:25 PM) Paula A: Thank you for contacting, have a good day!
(04:02:43 PM) *** Paula A left the chat ***
I have been a Ting customer for 5 years and purchased my most recent phone (Samsung Galaxy A23 5G) through the Ting website earlier this year. I paid full price and believed the phone to be unlocked because it has always been my understanding from anything I have read on the Ting website that their phones are unlocked. Fast forward to now when I transferred my phone to a new carrier and only then did I discover that my phone is locked! I do not understand why Ting is locking a phone that I purchased outright when I have zero contractual obligation with them. At the very least I am bothered that it did not specifically indicate that I was, in fact, purchasing a locked phone. When I discovered it was locked I contacted customer service. The lock has now been removed two full days later but I went an entire two days without service. I have been pleased w/my Ting service in the past and was only changing to get unlimited talk/text, which has been driving my Ting bills up. After this experience, however, I will never recommend Ting to anyone again.
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