Ting Unreachable

George Dixon

I am canceling my three phones with Ting.  There is no customer support; it has been closed for two weeks or more.  The chat function does not work.  I cannot pay my bill online.  Now my phones are shut off.  I guess they are going out of business.

Comments

3 comments

  • Comment author
    Bryce W

    Hi George,

     Thanks for reaching out and I apologize for the issues with connecting with our support by phone. There has been an internal system issue that has affected our customer support for the last few weeks. There are teams currently working to fix this issue but there is no ETA on when everything will be back up and running again at the time of writing this. I will say that we are not going out of business. 

     Our online chat is available, it can take a moment to get a hold of one of our live agents due to an increased volume but once connected our representatives will help out as best they can. I can link you to the live chat support team here.  

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  • Comment author
    Patrick Behe

    Yeah, I am trying to get rid of Spectrum and cannot reach anyone at Ting. 

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  • Comment author
    Bryce W

    Hi Patrick, 

     Our customer support is open and available. The issues that our mobile support team was having with our systems have been resolved and our Ting Internet support continues to be available.  Live agents can be reached by phone or online chat and would be happy to assist: https://ting.com/support.

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