I called 2 months before traveling, spoke with customer service to make sure my phone would work in France. They checked my account, assured me it would. I read all of the info on the Ting website about international travel and rates and making sure international roaming is enabled. I called again the week before traveling just to make sure. Yes, customer service said. My phone will work
Well guess what? THEY LIED!!! IT DID NOT WORK. VERIZON TING SIM CARDS DONT WORK. ONLY TMOBLE TING SIM CARDS WORK. WHY DOES IS THIS NOT WRITTEN ANYWHERE IN THE TRAVEL SECTION? WHY DIDNT CUSTOMER SERVICE CHECK THIS WHEN I CALLED ? I DID MY PART. TING TOTALLY FAILED.
Ting ruined parts of my vacation!!! Could not access train tickets, or hotel reservations, or Google translate, or Metro maps. Even after switching to a pre paid French SIM, I could not access my email because the security check is my Ting phone number. TING SCREWED ME OVER . Cost me a lot of time and money. And now in my bill, you charge me for international roaming ? How the heck can I have roaming charges if I didn't have service? I waited years to be cancer free and then done with Covid restrictions to celebrate our 20th wedding in Paris. Ting made the trip complicated and stressful. I hate you.