I have never had an easy time dealing with Ting site issues. You name it. The simplest thing you can think of... it never works! Never!
It reminds me of the computer lab I had back in college, where the IT guy had the site locked down so hard that everything was a hassle! Same thing here. Just adding my new payment method took me 4 days and four or five emails! Finally! I had to get another credit card, just to make it work!
Ridiculous! When Ting gets their TING together, I'll be the first to let you all know!
- jef G