wifi calling during international travel

Karen A.

I will be traveling to Portugal soon.  I would like to be able to use my phone to make/receive calls from my clients in the US while I am traveling.  I need to be able to keep my current phone number.

Would it work to get a wifi hotspot in Portugal, then connect my phone and use wifi calling?  Would calls from the US come through?

Comments

7 comments

  • Comment author
    Rod McRae

    Hey Karen,
    If you are on an X3 SIM card with Ting, you can enable roaming on your account and should be able to use your phone like normal. Just make sure you are aware of the roaming charges (you can look those up at https://tingmobile.com/international )

    If you are using a V1 card, then sadly you can only roam while in Mexico or Canada. As of now, there are no other countries available to users of the V1 cards. 

    Wi-fi calling doesn't let you make phone calls by bypassing the cell network, it is only a feature that helps people place calls while inside buildings with poor indoor coverage. 

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  • Comment author
    Karen A.

    Today I had my phone on "airplane mode," and therefore had no cell service.  I was on a wifi network and had wifi calling enabled.  I was able to make and receive calls.  To me, that's bypassing the cell network.  Please explain if I'm mistaken.

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  • Comment author
    Brett Wallace

    Hey Karen!

    You're correct in that if your device is in airplane mode, it will not connect to the cellular network. Rod is also correct in that WiFi-Calling does not allow for calls to be made strictly via WiFi, rather it supplements poor coverage/call quality via WiFi. It sounds like you may have made a VoiP (voice over internet protocol) call. This is when a device exclusively utilizes a WiFi network to perform a voice call, typically via apps like WhatsApp, Discord, or Skype. To know exactly what's going on, I'd ask what kind of device you're using and what application on the device you used to make the call.

    Cheers!

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  • Comment author
    Karen A.

    I have an iPhone SE (1st generation).  I didn't use any specific app to make the call.  I pulled up my "contacts" and pressed the call button.  The call went through to my relative out of state.

    How do I know if I have an X3 or V1 SIM card?

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  • Comment author
    Brett Wallace

    You should be able to tell based on what network you're using back in the US. If you're using our GSM (T-Mobile) network, you'd have an X3 SIM, otherwise, you're using a V1. From the behavior you're describing, it almost sounds like airplane mode may not have been properly turned on and you may have international roaming enabled for your mobile number. Just to make sure your account is set up properly, I'd recommend reaching out to Support via https://tingmobile.com/support (Chat may be the best option while traveling),

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  • Comment author
    Karen A.

    How do I know if I'm using the GSM T-Mobile network?

    To be clear, I'm in the US now.  My travel is in the future which is why I'm trying to prepare now. 

    Airplane mode was on, and "international roaming" wouldn't make a difference because I'm not currently "roaming internationally."

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  • Comment author
    Brett Wallace

    It would be best to reach out to our Support team to confirm what network you're currently using, as well as ensuring that roaming is appropriately turned on and ready for your trip. You can reach them at 1-855-846-4389

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