Android Updates Over Wi-FI/PC

While I realize this might be out of Ting's control, it might not hurt to use your industry contacts to explain Ting's model and suggest changes in the update process.  I learned recently when my Samsung Conquer was targeted for an Android update from EG15 to FC17 that the download necessary for the update comes via mobile data and will not use Wi-Fi to download.  The download is automatic and the user has no choice in the matter.  This eats MBs of data when it seems simple enough to allow the update to happen via Wi-Fi or even a download and connection to a PC at a time of the users choosing.

Thanks,

DC

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Comments

8 comments
  • You're right, this IS something that's beyond our control. Luckily the updates are infrequent and you're usage will go back down again the following month.

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  • Actually this is a big problem since we have quite a few phones with Ting in our family.  These updates are 200MB a pop - just the update itself will push our acct for this month over 1GB of mobile data.  that's kinda crazy.   I don't think that's right - especially since we don't have a choice in having it d/l...  I'd love to be using ICS, but that's not a right way to do this.

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  • Thanks for the feedback. We are looking for ways to mitigate this.

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  • This video shows how to download the stock Sprint ICS update (FF18) to a pc and manually install on a Samsung Galaxy S II Epic 4g Touch.

      http://youtu.be/TcsfJXKv23o

    No rooting required.  Only works from the previous stock Sprint GB version (EL29)

    Would that work for a Ting phone?

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  • Hi Michael,

    We haven't tried it, but based on what I saw in the video, I don't see why Ting customers would have a problem applying the update that way. I'll check to see if we can grab one of our lab devices and attempt to do the update as the video describes and report back.

    -Ben

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  • We just confirmed this is possible, Michael. We successfully upgraded one of our lab devices to ICS with no trouble at all!

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  • I am having a similar issue on Galaxy S4, feeding "automatic updates" but not when connected to WiFi. It's eating data and I hate paying for this!! I may have to switch to a capped data plan if I can't figure this out.

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  • Hey Robin,

    A lot of the time you will require a data connection to perform operating system updates on the devices. It will use up data usage, however, we might be able to help out a little bit! Can you take a look at your email? I have sent you a message with some more insight to the issue

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