Replacment Phone Procedures

I had some problems with my LG Optimus S and was sent another one as a replacement.  What is the procedure for deactivating my first phone and activating the replacement?

Thanks,

zp.

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Comments

5 comments
  • Yeah, it only allows activation on the website if you haven't already opened a ting account and activated a phone on the old number.

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  • Last week I dropped my feature phone and ordered a replacement smartphone.  Since the emails about the new phone didn't mention a replacement procedure, I figured the process would be self-evident in the Dashboard.  Unfortunately, it looks like there's no way to do this.  Support closed about 3 hours before I got home (I'm in California), so it looks like I'm stuck.

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  • It should be something you can do first thing in the morning, but you're right, it would be nice to have the ability to activate a replacement phone on an existing Ting line through the dashboard.
    Once I called, though, everything was squared away in minutes. Get that puppy charged up and ready to rumble--you can always get wifi up and running in the meantime.

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  • Wait. There's no simple online procedure to associate a new phone to a current number? As someone who like to tinker with my phones, I keep a backup, just in case I don't have time to fix one.

    All I've ever had to do before was go to the verizon site, and associate my spare phone to the number of the phone I bricked. But you're telling me I can't do that with ting... I hope that changes.

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  • This is not currently possible from the Ting Dashboard, but it is something we plan on implementing in the future.

    Andrew

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