Caller Id

Vinc Duran

It would be great if users could specify their Caller ID in the Dashboard | Settings. Ideally you could enter "Vampire Bill", or "Hoyt", etc. At least it would be cool if we could specify the name on our bill, the City on our bill, Private, the Device name in the Dashboard, or something. I understand this is up to Sprint not up to Ting. I'm just saying, it would be great.

Comments

13 comments

  • Comment author
    Ken Schafer

    I appreciate the input. This is an interesting idea. Right now we don't have a lot of ability to set things ON the phone via the Ting Dashboard. It's the stuff at the network level that we can control (and give you control of). 

    But this is good, aspirational stuff and I appreciate that!

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  • Comment author
    Vinc Duran

    Thanks Ken, Hey, does that mean I could call in and ask for my caller id to be changed? Thanks!

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  • Comment author
    Ben Lucier

    Hi Vinc,

    We don't currently have the capability to let customers change their caller name information, even if you called in.

    On the plus side, most smartphones match the Caller ID number with a person's name (and oftentimes a photo!) from the phone's contacts/address book and ignore the caller name info presented by the cellular network.

    Sorry about that,

    -Ben

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  • Comment author
    Brett Bode

    I would love the ability to update the caller ID information entered in the CNAM database as well. You keep speaking of smart phones -- this has -nothing- to do with what we're asking about.

    When calling any landline that has caller ID, the receiving telco will query a CNAM database to see if there is a name associated with any incoming call. You are correct that the number is passed, but being able to update the Sprint CNAM information would be key here. It would be returned similar to "First Last <555-555-1234>".

    I as well have my city often show up ("City Name, ST <555-555-1234>") often as well. What I'm not sure is if that's just being added by the receiving telco because there is -no- name attached, or if that's actually hard-coded for my number.

    I can only presume that Spring has control of what gets submitted/entered to the CNAM database for each number, and the ability to customize or otherwise ensure that it was indeed at least the name on the account would be amazingly helpful -- especially for those of us that use our cell phones for business.

    Please do look into this possibility for future inclusion!

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  • Comment author
    Bruce Osborne

    Ben,

    I just saw this thread. when testing one BYOD device through the web pages, I got a new number from Ting. When testing, I noticed it had somebody else's Caller ID information. Since it was only for a test,

    I did not worry too much about that since I assumed Ting could change the Caller ID, if needed.Since you say Ting cannot change the caller ID, Ting might want to insure that that old Caller ID information has been purged before reassigning it.

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  • Comment author
    Permanently deleted user

    The old Caller ID info should automatically be purged, but if it isn't for somebody then they should definitely give us a shout so we can get it purged.

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  • Comment author
    Ed Anderson

    The ability to spoof the outbound CallerID *number* with a Google Voice number would be even better than full Google Voice integration (as offered for Sprint contract phones).

    People you call would never see your Ting number, they'd add your main number to their contacts and return calls/sms there.

    The nontechnical problem would be abuse of the feature. That could be checked by automatic verification. Perhaps only numbers that forward to the Ting device number are allowed. An automatic test could send an sms to the number with an explanation. For non-GV forwarding, Ting could ring the number and see that it forwards to the device.

    Some voip providers offer an unverified CID entry, so it's probably not a legal issue. It may be Sprint mvno policy issue. I wonder if it's handled by Sprint or Ting equipment.

    Also, GV doesn't add any caller name to the CNAM database, so if Ting could do that in addition to spoofing our GV number, it would be the cat's meow!

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  • Comment author
    Karl Zimmerman

    I agree with Ed.  Being able to change the caller ID to a Google Voice number would be GREAT.  It would also be nice to change the Caller ID name for those of us that still regularly call people with landlines (more likely VOIP based).  We are using these phones for our business (as you allow unlimited lines easily with a lot of flexibility) and we very often are calling corporate landline numbers, thus being able to show our company name or individual staff names would be a great feature.

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  • Comment author
    Ben Reser

    Looks like there's a new option under settings to set the caller id, which allows you to set the caller id to the device nickname.

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  • Comment author
    Rob Lake

    Yeah, this has been done.

    Admittedly, not on the dashboard, but within the control panel under the settings for the particular device/phone number you want to update, you can now specify your outbound caller ID name.

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  • Comment author
    Ben Reser

    Any idea how long it takes to update?

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  • Comment author
    Renny M

    Hi Ben,

    It takes 3-5 days for the Caller ID information to update.

     

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  • Comment author
    Virginia Dyer

    Thanks so much for adding this! I kept the same number when I switched over to Ting but I became "unknown caller" to my landline friends. I'm very happy to have it back. I set mine last night and today it is showing my name.

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