Ting should be able to self-register MEIDs/IMEIs

The thing hurting Ting the most right now is devices. Devices come out frequently, and Ting is shackled to a lethargic supply chain. If Ting could just register MEIDs and IMEIs itself instead of having registration tied to buying a phone from Sprint, then Ting could get out of the device business (as they have stated they want to), and users could purchase the unlocked phones they want and provide the MEID/IMEI to Ting to begin service.

I know there's more to it than that (like turning on various features), lots of moving parts, red tape, etc. But, other mobile companies can do it, so it must be possible (even if not with Sprint). To me, this should be Ting's top priority, because when it's solved, the sky is the limit for Ting.

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10 comments
  • Thanks for your suggestion Kasey. Lots of stuff in the works that will improve the situation, but being able to specifically register MEID/ESNs is not a planned feature.

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  • Sorry Ting. Some people are never satisfied, no matter how much you give them. Thanks for the nice phone, and great service.

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  • Alrighty. I (admittedly not having all the facts) don't understand why you wouldn't strive for this, but it's your ship, Captain. :)

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  • "Some people" make suggestions, rather than require that you meet their demands, in the Feature Requests forum.

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  • Heh. Keep it friendly folks! :)

    Things like Bring Your Own Device and MEID/ESN are part of bigger structural issues in the industry and aren't really specific to Ting. We kick at that stuff as much as we can but it's unrealistic for us to say we plan on doing something that the industry has to change. We'll try, but we can't guarantee, so we say it's "not planned".

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  • Totally fair Ken. It's good to know it's thought about even if not feasible right now. I love Ting's philosophy on mobile service and customer service, and I'm looking forward to becoming a customer soon!

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  • We have spent a lot of time pushing for BYOD, and will continue to do so. It is a big challenge as the incumbents have very little incentive to formally support it. We love a big challenge though, especially one that makes as much sense as BYOD.

    I can say that there is a good chance there will be an interesting small step forward in early 2013. It pains me to have to be vague as we would prefer to tell you the whole story, but right now that is all I can say. As we make progress, we will certainly share more.

    If you are willing to take some risks, there are some interesting threads in the  Hacks forum.

    Kasey, we appreciate your feedback, and look forward to having you as a customer! 

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  • One more quick thing:

    "Ting is shackled to a lethargic supply chain" is not absolutely true. There are lots of challenges in the current system, but we are learning a lot. I would ay I am optimistic that this area will only improve significantly, and that as we grow and evolve, new opportunities present themselves to us in this area.

    Thanks for the feedback though, we do appreciate it! 

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  • That is great to hear Scott.

    Myself, I was totally swayed by Ting's philosophy and I knew I would become a customer. In fact, I ordered a phone yesterday. But this suggestion (which y'all are apparently on top of already) was more geared for my friends and family. When bounce the idea off people, there are a few main areas that they balk at. Devices is a big one with most; the Android camp wants the latest phones, and iPhone camp usually don't want to use anything else. 4G is a big deal to some, and Sprint doesn't have it available or immediately planned in our area (nothing Ting can do about that). There's also the uncertainty of a new carrier, but that's where I hope to provide reassurance with my experiences.

    I actually enjoy explaining to people how the current cell phone purchases work at most major carriers, because it's such a rip off. And how Ting is different.

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  • Great feedback, thanks Kasey! We appreciate your support...

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