First of all, as of today I am a proud Ting member, having left my old service, and bringing both my mom and dad over to Ting as well. Eventually, I will be bringing my wife over to Ting as well once our 4th phone comes. I love everything about Ting, it's offerings, it's employees, and the savings I'll get being on Ting.
I've been an unofficial word of mouth sales rep for Ting ever since I learned about Ting myself, and one thing that many of the people point out to me over and over again is that; while it's great to bring your whole family onto the same plan; there's a inherent drawback in that family members talking to one another will in essence be using twice the minutes, and texts than if you just called a friend. This is a turn off for families who enjoy keeping in touch with one another as much as their friends, and relatives because they feel it's a double edged sword for the whole family to be on Ting at the same time.
Many of the major providers offer free mobile to mobile if the users of part of the same service as an incentive. So, my suggestion is, why not provide the same? It would be a great incentive for loyal Ting members, and provide families even more incentive to all move to Ting together. I know at least three families who I've spoken to over the past month who have stated that one of the reasons that they'd rather stay on one of the larger providers over moving to Ting is because they can talk to each other for free to lower the amount of minutes they use each month. They don't like the hassle of having to monitor their minutes so much talking to family which is important.
If not free mobile to mobile for all Ting members, maybe even limit it to everyone in the same plan that can call and text one another for free; or just voice as a bare minimum. I see this as a huge opportunity for Ting to bring in way more customers, as it's a sentiment echoed by many, and I already know three families who I'm sure would switch in a heartbeat if that incentive was in place like what the major carriers are offering.
What does everyone think?