Offer WiFi Calling as a feature on all Ting devices

This feature would make life much easier for people with bad indoor Sprint coverage.  I see there's a well-regarded thread at https://help.ting.com/entries/20947922-reducing-my-bill-via-free-texting-and-calls-over-wifi , but that's a heck of a kludge relying on Google Voice and 3rd party apps.

I only recently learned that TMobile has had free WiFi calling for a long time.

I'm not asking for free, though.  CHARGE US per minute, just let us route the calls over available WiFi, and you can pocket the airtime savings.  At least our calls will go through!

Most of the pieces are already available (and pretty much all Ting devices have WiFi), so I would guess it wouldn't take a whole lot more than a souped up Asterisk server and some custom scripting at your end.

Please consider this feature.

45

Comments

90 comments
  • This is great!!! You may have a Ting lifer here!

    0
    Comment actions Permalink
  • i've literally spent countless hours researching the google voice + grooveIP combo only to find out that google will discontinue their xmpp 3rd party support on may 15. wth!!! (there goes my obitalk as well).  anyways, yes, please integrate sip wifi onto your network.  it's 2014! calling, sms, even cable tv should be wifi/data base. let's make these cell phone towers obsolete.  plus, google is expanding their fiber network.  

    im glad i choose you guys over republic wireless but hopefully you guys get big enough to acquire them in the future.  2014 let's make it happen Rob

    0
    Comment actions Permalink
  • Any latest info?   It is most important to me that inbound calls be answered using wi-fi.   Anybody can use any number of web based apps to place a call.

    0
    Comment actions Permalink
  • Nothing new to update Bob. We're just as anxious as you are. We promise for something solid to report when we have it.

    0
    Comment actions Permalink
  • I just received an update from Sprint adding WiFi Calling (ver 1.1.13) to my Galaxy Note 3.  While I can launch the application, it hangs for a long time saying loading before coming back with Network Error (exit / retry) notification.  I have an Airave at my office which required me to downgrade my Note 3's PRL to be able to use.  The WiFi calling feature would be great and would allow me to get better reception at home without having to purchase another Airave.  It would be really great to be able to save my minutes this way, but I'd even be happy to have the minutes count again the normal cellular minutes if it would improve call quality.

    0
    Comment actions Permalink
  • Pretty please VoIP.

    I reject cell calls, then call people back on my Skype number plan, where my caller ID shows my cell number.

    I do like Ting. But an Uppwireless sim card just arrived at my house to test that VoIP service on a different phone. Either uppwireless or this Ting-Skype combo (or TextNow wireless VoIP, or Freedompop VoIP) is going to be my long-term direction... Unless Ting brings VoIP. (I liked Republic Wireless VoIP but my Moto X always ran hot, dropped them.) Not complaining, just explaining. Thanks for your hard work, Ting folks and community.

    0
    Comment actions Permalink
  • Any news on this one Ting? Eagerly awaiting, as I have someone who is actually looking to switch to Republic due to how many minutes they utilize with Ting right now, causing their bill to be more than it would be with Republic.

    0
    Comment actions Permalink
  • No updates yet, Brentt, but we will definitely let everyone know as soon as we do. You can also keep an eye on our blog as that's where we usually announce new features.

    0
    Comment actions Permalink
  • I would very much like to see Wifi calling happen. Republic Wireless's implementation works great, but I cannot port my number to them because of the ratecenter my number is located in. Other VoIP providers cannot port my number in, either. I'm hoping that will not be a problem with Ting.

    0
    Comment actions Permalink
  • Andrew, you can call or email Ting support to have them check whether they could port your number. There is no charge and no harm in asking.

    0
    Comment actions Permalink
  • Oh, my number is already with Ting. I just hope I will be able to use Wifi calling with it.

    0
    Comment actions Permalink
  • Sprint just announced that ""International WiFi Calling" is coming in a few weeks.  Interesting that they go out of their way to say "International" but I have to assume that would include domestic WiFi calling too, if the U.S. is one of the 100 countries, right?  Or not.  Maybe they are trying to make up for lousy international roaming options with this appeasement (which I will gladly take) but will block it on U.S.-to-U.S. calls?  Ting, do you know?  And will we benefit from this new feature?

    • International WiFi calling, slated to be available in the coming weeks, will enable customers to make calls and send texts via WiFi in more than 100 countries. The service makes mobile communications possible virtually anywhere in the world and in nearly any network situation.
    0
    Comment actions Permalink
  • Hi Rob,

    We don't have any details on Sprints new WiFi calling service.  There is also no official word on supporting WiFi calling at this time, keep an eye on our blog for any updates. 

    0
    Comment actions Permalink
  • Try Viber.

    0
    Comment actions Permalink
  • Yeah, Jennifer, Viber, GrooveIP, Skype.  I've tried them all and they all have shortcomings.  What I am hoping for is a Sprint-endorsed, Timg-compliant feature equivalent to what T-Mobile offers. 

    0
    Comment actions Permalink
  • Rob is spot on - that would be far more preferable!

    Renny, what's behind marking this thread as "planned" if there is no official word on supporting WIFI calling? (Not that you marked it, mind you, but someone at Ting did) If it is planned, great!

    0
    Comment actions Permalink
  • I know there was some discussion a while back with the Ting Army about planning for Wi-Fi calling. 

    I do not remember seeing any updates on that recently. 

    At times, the Ting Army test new features to help debug them.

    0
    Comment actions Permalink
  • Hi Rob/Jeremy/Bruce.  WiFi calling is something that is being worked on (hence the item being marked as 'planned') however we haven't got any schedule as yet for implementation.  

    It's an exciting concept for sure.  Keep your eye on our blog - we'll certainly be making any announcements about it there.

    0
    Comment actions Permalink
  • When Republic Wireless rolled out WiFi calling, it was a [insert adjective here] mess.  It seems that Republic Wireless is still a mess for many.  [Apologist's warning here] The one thing I do know is that most companies will not throw out an experiment like Republic did and charge customers for it and, if Sprint doesn't have their act together, Ting won't bring it into the fold.  Ting doesn't want to have the headache of angry customers and I appreciate not having a headache.

    Ting's customer service outshines a whole helluva lot more companies than I have hairs on my fully-stocked head and my back :-)

    In the mean time, I keep a $10/mo. Time Warner telephone in the house and use Viber & Skype for my family calls when we're both in Wi-Fi environments. 

    sean in carlsbad

     

     

     

    0
    Comment actions Permalink
  • Republic Wireless might have had issues when they were in beta running with old Moto Defy & LG Optimus S phones, however I've had nothing but _Great _experiences from their current Moto G & X phones. My wife use to be on Ting (Evo 3D/Galaxy S3/One M7), and we used VOIP + Google Voice to keep her usage down to the "S" buckets. While it worked (we did it for about 18 months), it was just overly complicated and not the most user friendly for her. Enter in RW (Moto X) and everything is seemless. We don't have to monitor our call or data usage. In areas where there was no Sprint coverage (bad roaming) she can actually use her phone over Wifi now. Here are the pros/cons I did when making our decision:

     

    +RW: unlimited call/text/data usage, data roaming, get MMS back (bc of google voice), seemless VOIP

    +Ting: device selection (more and newer devices), live phone customer support

     

    It worked so well that I even got my mother (not tech or phone savy) a Moto G. She's 1100 miles away and the only thing I've had to do is walk through the initial wifi setup + port her number. It's been working great plus she saves alot of money bc all she needs is talk/text.

     

    I believe these current Moto G/X phones have enough horsepower to present a very good user experience. I would encourage anyone to do their research and come up with their own decision matrix. For us we couldn't be happier on RW.

    0
    Comment actions Permalink
  • Cuong,

    What about RW roaming when there is little access to Wi-Fi?

    I have traveled to Canada a few times with Ting and the experience was flawless on devices that were properly set up ahead of time. Their roaming rates are much more reasonable than Sprint too.

    0
    Comment actions Permalink
  • Hey Bruce, I have no experience w/Canada. I would suggest reading through the community.republicwireless.com with a search of Canada...but glancing through the knowledge base it seems like RW does not support international roaming:

    https://community.republicwireless.com/docs/DOC-1124

     

    Long story short it looks like it use to be able to roam in Canada but they have "fixed" the issue so it doesn't anymore...

    https://community.republicwireless.com/message/237732#237732

    https://community.republicwireless.com/message/238998#238998

     

    Based on these RW would not be in the running if Canandian coverage is needed.

     

     

     

    0
    Comment actions Permalink
  • With all the RePUB(L)IC references, I must add in that I am STILL paying under $30 a month for three 4G accounts most months.  When we go over, it is still more economical than RW.  Because we are disciplined and the family is all at home (no calls during work, no staying on calls all day and night, calling family in other states, etc...), we are saving $90/mo on the RW 4G and $45 a month on the 3G.  Republic was (and is still, according to more recent reviews and forum posts) horrible in getting in front of problems and treating the customer right.

     

     

    0
    Comment actions Permalink
  • Hello. Just read through this thread. So, I know wi-fi calling has come a way. Just looking for an update. I have an iPhone and iOS 8 is do to come out soon. It is going to be possible to do wi-fi calling. An update would be very great. Thanks

    0
    Comment actions Permalink
  • Hi Jesus - no updates yet! It will be big news on our blog as soon as we have any official word. 

    0
    Comment actions Permalink
  • There are a few comments herein that refer to using Google Voice as a way of using WiFi calling to avoid using minutes. 

    This is not a possibility, no matter how well Sprint integrates GV.  You will be using your Ting minutes no matter what.  (I just found this out after seeing I was getting charged for GV calls.)

    https://ting.zendesk.com/entries/22462023-Google-Voice-and-your-usage-statement-with-Ting

    0
    Comment actions Permalink
  • @Emmett,

    Most likely, those comments about using GV for VoIP were referring to the old method of using GV and a third-party app to get VoIP with GV number integration. A method which is no longer available as Google has discontinued XMPP support for Google Voice as of May 2014.

    Thank you for clearly pointing out to anyone that may be skimming this thread, that Ting minutes WILL get used.

    Several of the the threads that talk about GV have deteriorated at one point or another into theoretical or possible methods of getting pseudo-integration to work that people just looking for a quick and dirty how-to seem to have mistaken for instructions. Chaos ensues and phones stop working and you know the rest.

    Cheers, and here's to hoping we get VoIP soon!

    0
    Comment actions Permalink
  • greetings One and All,

    I second the motion for VoIP/WiFi calling feature.  I  just arrived at TIng .....AFTER LEAVING REPUBLIC WIRELESS.

    Activated an iPhone 4s here and pleasantly surprised to find LIVE customer service.  While I would be over the moon if Ting offered WiFi calling like RW does,  I've discovered a plethora (and I do mean a veritable treasure trove) of features available at Ting that republic wireless does not offer.

    TING, PLEASE IMPLEMENT WIFI CALLING for those of us who encounter spotty sprint signals etc.   Meanwhile, thanks for great service, reasonable rates !!

     

     

     

     

    0
    Comment actions Permalink
  • For easy VOIP, check out RingTo.  They are the folks who power Google Voice and Skype.  You can create a number with them, and let your contacts know you have two numbers.  The call quality is fantastic, and it's completely free.  http://ring.to is the address.

    0
    Comment actions Permalink
  • I, too, would like to see Wifi calling.  Later this week I will be getting my second Airave as the first did not work.  Femtocell is only a limited solution to the coverage problem.  I have asked for years if they are doing any testing on this and need beta testers, and have been told that they are still thinking about it.  Seems the comment about having something mid-2014 was not correct or has changed.  Ting - you are great and one of the things that makes you great is that you listen to your customers.  

    Please consider wifi calling.

    0
    Comment actions Permalink

Please sign in to leave a comment.