Printable version of the billing page

My wife likes to print out our bills, a habit I'm trying to break, but until I do, I need a nicer way of printing them out.

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10 comments
  • This is something that's being looked into.

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  • Andrew,

    I noticed on the billing email, as well as the beta dashboard, there is no indication for referral credits, for instance. The email just shows that the amount charged to the credit card was less than the amount calculated. The old dashboard shows a list of credits for the account.

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  • Hey Bruce. You're correct about the email, but that is a good suggestion. I'm also looking into why it doesn't seem to be showing on the beta Dashboard.

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  • Hey, the old dashboard shows my referral dollars, but says I have 0 referrals, so there is breakage there too.

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  • Just bumping this thread to see if there's been any progress over the past year, as it's something I'd like to see too...  :)

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  • Hey David!

    We have an option for you to download a .csv file for each of the categories so that you can view them all itemized. There is also a little PDF icon at the top of the bill where you can download the on screen version of the bill showing the amounts per category and the total.

    I hope this helps :)

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  • Thanks Paraic, I saw the PDF download, but it doesn't provide much more info than the email summary does.  One of the few things I liked with Sprint was the detailed call log/details included with each PDF bill so that I could look back for specific numbers, etc. if needed.

     

    For now, I'll download the separate .csv files along with the statements to keep with my records, but if the PDF statements could have all of that info included in one file that would be closer to what Sprint provided and more what I'm looking for.

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  • Since I can't edit my last post, I'll add it here...

    To clarify, I find the info in the details link more useful than the info in the .csv file, mainly because it associates the Ting nickname with the phone number, making it easier to go through, so my preference would be that info and not the more 'raw' data in the CSV file...

    For now, I'll simply print out those details pages as PDFs, but hope for a unified 'detailed' bill PDF download option in the future.

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  • I totally get what you're saying. A one stop shop link with all of it to download would be very handy. I'll be sure to see if it is a possibility in the future.

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  • Tonight it's telling me it's having trouble receiving the CSV for the last billing cycle which ended 2 days ago. The exact error statement is, "Oops. It looks like we're experiencing some trouble retrieving your csv."
    It's giving the error for all the CSVs for the bill, whether minutes, messages or megabytes of data. I just wanted/ hoped to get a neater or more "clean" printout than the web browser's print function, which still isn't bad (it's a better printout than a screen shot for example), and I like that I can have the csv sort so I can group different devices usage together by number to & from, etc., but it's all good.
    I'm extremely pleased with the readily-available text log and data usage log, not just a minutes usage log. Sprint never provided a data usage log and if I wanted a text log I had to order it for the prior 90 days at a time and they'd send a disk by mail. I don't know if they'd send it electronically. I had no consistent internet access at that time. I gave up on that quickly. If I have to go back to court I'll have the back-up I may need with the text logs.
    The time stamp on Ting's website shows in eastern time apparently, though, even though I'm in the mountain timezone. A sample text in the phone shows a time of 13:27 but the log on Ting's website shows the text being at 15:27. I noticed there's another thread that addresses this subject and the usefulness and supposed ease of changing this.
    30 for 3 devices for the few minutes and messages used, not too shabby. I don't expect every month to be that cheap, especially when one user gets the phone back from impound or wherever and starts using it again. But Sprint can't compete on price either.
    I just wish the rights to go to court weren't assumed to be bad when it's a constitutional right in the U.S.
    Just say no to mandatory arbitration. Look for the opt out clause whenever possible and do so within the time frame specified.
    I shouldn't have to opt out in a certain time frame, but it could be good to have the terms of use say you have to have opted out of binding arbitration at least 45 days before bringing a complaint in court or some such. Arbitration may be the best for all parties but it may not.
    Traditionally, that's how corruption and corporate abuses grow, not that Ting will do that, but when there's no fear of ultimate justice (like the possibility of class action suits or just suits) corporations and people tend to go toward abuse of a system or structure.
    Binding arbitration seems fine until/ unless the government starts making it mandatory so they can do whatever they want and the people who are supposed to BE the government (by the people and for the people- does that ring a bell?) don't have any legal ability to fight against tyranny or injustice, having no or severely limited redress of grievances as the document says.
    I can go to another carrier or to no phone pretty quickly if I feel like injustices start happening. I shouldn't have to give up constitutional rights for the privilege to be a customer and help pay someone else's bills.
    I like Ting a lot so far and have had good experiences whether by phone, internet or online chat, so hopefully it will continue and we won't have to be concerned about arbitration or constitutional rights being violated.
    I was also pleasantly surprised to find prorated device charges for devices that were started in the middle of a billing cycle.
    Keep up the good work!

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