Formalized the question as a suggestion: https://help.ting.com/entries/22245513
It would be really nice to adjust the billing month closing day. Right now my closing day is on some obscure day that I can't remember and was decided on a whim because that was the day of the month that I activated my first phone. Quite arbitrary.
I know this would involve one short (or long) billing month with prorated charges. That's more than acceptable. Heck, I wouldn't mind if it was assessed a $5 fee or being double taxed or something to cover the quirks involved in moving the day. Losing phone numbers just isn't an option for most people.
Update 2013/02/16 - Thanks to the feedback from Andrew, I believe there is a workable solution to change the billing date (though it's a little involved) detailed below:
- Open a new Ting account with a new email.
- On the desired billing day, activate a device. *
- Migrate all other lines over and close the old account. **
* Note, if this involves a BYOD phone, the device should be migrated over a few days before the desired billing date as the BYOD takes a couple days to go through. The BYOD process is separate from the activation process, so BYOD'ing a device will not then result in activation, only setting the device as available for activation.
** This can be done via a support request to Ting if the devices are active (and the phone numbers would like to be kept). If inactive, the devices can be activated directly on the new account.