Move "Can send & receive picture & video messages" under "Megabytes" section

In the devices settings page there is an option for "Can send & receive picture & video messages".  The fact that it is under the "Messages" section is misleading.  It should be under the "Megabytes" section.  Where it is located now suggests that you can use this feature and it will only count against your text messaging charges.  This is NOT true.  By sending photo messages you are using Megabytes from the data plan.  In reality sending a photo message uses both text messaging and data, but if you were going to choose just one section to list that option under, I would choose the Megabytes section.  It would also be helpful if this fact was documented somewhere and didn't have to be found out by talking with tech support.  Most people would assume photo messaging doesn't use data because that is how it is on most (all?) other carriers.

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Comments

14 comments
  • Hi Aaron,

    Thanks so much for the suggestions.

    I'm not so sure if putting picture messages under data would itself not lead to more confusion than how things are currently laid out, but I think you're right that we could be a little clearer about MMS billing.

    As I said, thanks so much for the feedback!

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  • Hello.  I read that "Picture & Video messaging" is free as it is listed under the "Freebies" section at the bottom of the Plans page.  Does this NOT mean that messages sent and/or received that contain "Pictures and/or Video" are free?  That was how it was in my Sprint plan and since it states it as being free under the Ting plans, I would think this is a mute point.  If I'm incorrect, please advise as I've sent several messages with pics attached thinking there would be no data charge for those.  -Fred

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  • If that is true then it would be news to me.  I've been blocking picture messaging because I thought I would be charged for data.  Also, I've brought up that question several times in other topics and never has a Ting representative told me that I don't need to worry about it.  But you're right that it is listed under Freebies.  Can someone from Ting clear this up?

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  • On second thought, I have an idea that could possibly explain the seeming contradiction.  Ting is saying that they won't charge you extra for using the feature of "picture messaging", but you still have to pay for the texts and data that it uses to do so.  Similarly, Ting doesn't charge you for the feature of 3-way calling, but you still have to pay for the minutes you use while using that feature.

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  • The "Freebies" are features that other carriers often charge you to even HAVE on your account. We make them AVAILABLE to you for free, but the usage still has to be paid for.

    We've now had enough people confused about the wording we're using here that we'll get a crack team of writers (okay, just Andrew MC) working on this shortly.

    Sorry for the confusion.

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  • Thank you for responding.  I guess when Sprint said Picture Mail was included free, that meant free along with no data charges (since we didn't have a data plan at the time).  I just wanted to clarify before we racked up too many extra data charges due to picture mail.  One other thing I read here was that if you sent picture mail while connected to your wifi at home/elsewhere that the data charges don't go against your Ting account, but that you would incur a MMS message count charge (one or two more text messages); is that correct?

    Thanks again!  -Fred

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  • I'm curious to know what the answer is to Fred's last question: if you use Wi-Fi to send picture/video MMS, will those messages only appear in your monthly text message total? I've looked through the message boards and haven't found an official Ting answer. Also, a tutorial on how to use Wi-Fi to send picture/video MMS would be fantastic!

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  • Hi Ashley, you're absolutely right.

    When you send or receive MMS over Wi-FI, all we bill you is one SMS per message. 

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  • Ashley, my apologies. I stand corrected.

    Sending and receiving MMS over Wi-Fi doesn't cause any billing at all.

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  • Hi, as I was just informed, sending and receiving MMS over Wi-Fi is not possible. Is it accurate that MMS can only be sent with data? Thank you. 

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  • Shane, you can use MMS over Wi-Fi.  And as Rob (from Ting) above says, it doesn't add on data to your billing when you are using Wi-Fi.  We've been doing it this way for over a year now. 

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  • Thanks, Fred. Acc to the Ting rep today, it's my Nexus 5 that doesn't allow MMS over Wi-Fi. Silly, huh? I haven't found a fix for it yet. 

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  • Shane, I think you finally solved the mystery.  So you're saying the ability to send and receive MMS messages over WiFi without using data is dependent on the device itself?

    I guess that makes sense, too bad it took over a year to figure that out.  Thanks.

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  • Aaron, you are correct, according to the information given to me by a very nice Ting representative yesterday. I think it's an issue that needs to be corrected!

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