Missing Dashboard Feature Alerts and Disabling limits/caps

Currently the Alerts section of the Dashboard allows limits to be set on each line on your account. When setting a limit on a line for Minutes you are given 3 options in regards to Disabling, you can disable Device-Messaging-Data. I recently had one of my lines hit their Minute mark on a Alert I had set and I presumed disabling the "Device" would still leave that line capable of sending text messages since the text limit alert I set hadn't been reached. That was an improper assumption on my part as the phone was completely disabled having chosen the "Device" opinion.

 

This request is for Ting to add a "disable Calls" option to the Alerts feature so a line that reaches their Minutes allotment can still be able to use messaging.

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Comments

12 comments
  • I agree. 

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  • From another thread, there's currently a technical limitation standing in the way of this. (I'd like to see it too though.)

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  • Hi all!

    I do agree that this is something that is missing and there does appear to be function of this available that we can work with.

    I'll forward this to our dev team to get this implemented as it does make perfect sense that voice calls should be an option available to be disabled on cap limits.

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  • Also missing is the ability to send multiple text alerts. currently you can only designate one phone number to send a text alert to when the cap is triggered.

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  • @Trevor - Mike is saying different right now.

    Hope Mike returns with some clarification on the matter, sees my additional request above and passes that on to the dev team as well.

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  • You should create a new post for the additional feature request. 

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  • @UltimateG / @Trevor: Apologies for the lack of clarity. We were in between discussions and forum threads when we answered. :) We will have this ability to disable voice in the near future.

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  • @UltimateG: You can send multiple text message alerts by setting up multiple Alerts at the same level, but with different numbers to text to. Not perfect, but a good workaround I think.

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  • Ya, that workaround would probably do it. Pain in the butt when you got 4 lines, but should work none the less. Please pass on the suggestion as it would sure make things alot easier and streamlined. thanks for all your timely responses. So glad i didn't stick with Republic. Ting is the bomb and apparently has their s*%t together. FTW

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  • :)

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  • This feature request can be marked as DONE, but sure could use a whitelist for numbers I would like to allow through when this temp. block on voice is triggered, and a voice/sms blacklist wouldn't hurt either.....

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  • Thanks for the suggestion. We received your original feature request here.

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