Alert type: when account reaches ___, disable ___ on all phones

This seems like the obvious alert type that would be most useful.  The billing threshold is based on the total for the account, so that's where the limit should be monitored if people are wanting to get something shut off automatically to keep from going over into a higher bucket.  But you can't use the auto-shutoff feature unless you're setting a monitor/limit on just a single phone, which can't watch for a total on your account.

For example, we have two phones on our account, and I would like to have access to a little bit of data, but shut it off for both our phones if it's about to go over the 100mb.

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Comments

20 comments
  • Rocky,

    Basically, you want the "nuclear" option. When a global account threshold is reached, disable that feature on all devices.

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  • Hey Rocky, thanks! That's a great feature suggestion. We'll see what we can do!

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  • It is what makes sense to me as a person who is stepping up from feature phones to smartphones, where we still feel that mobile data is not necessary or worth the money.  However, we used to have picture messaging included with our texting plan on our last provider.  Now that we have to have data turned on to be able to send picture messages, I might just want to have the 100mb available for that, but not let it bump up the extra $10 to 500mb.  What I'm going for is simply monitoring and disabling a feature on an account basis, but with the current alerts, disabling features cannot be associated with account-level limits.

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  • I noticed someone on the Facebook page seemed to be looking for or wanting the same type of thing.  He had set up an alert with a limit, but was confused why he couldn't find where to disable when the limit was reached.  I gave him the link to the Ting how-to video about alerts, and he responded about the discovery that it's only on single phones that you can disable features.  But that gives me the impression that it wasn't what he was initially trying to do, since he started with an account-level limit.  There are probably other people too, who might consider mobile data in particular to be optional and might like to put in a stop before it takes a big cost jump into the next bucket.

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  • I actually filed a ticket for this exact thing a while ago #63608 if anyone at Ting is interested.

    My main purpose was to put a hard limit on data so that we don't accidentally upload 2GB of pictures or something.

     

    dave

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  • Update?

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  • Nothing new to report at the moment.

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  • And now we do have something to report, 1 day later. I'm told this should actually show up in a couple weeks.

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  • Hey David Peart, want to take a victory lap with me?  SUCCESS!  Thanks, Andrew.  I'm still a little in awe of how we get to suggest ideas to a national-level cell phone company, and they (always) listen and (sometimes) do them!  It's just weird, but it feels great to be doing business with a company that is like that.

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  • Agree!  However this is also exactly why for the first time since my first cell phone in 1993 that I've actually recommended my cell phone company to someone else.  Go Ting!

    Dave

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  • Oh stop it you guys, you're going to make us blush.

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  • +1 for Ting. This is exactly what I need. Thanks!

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  • How long can the delay be between the actual usage that reaches a limit and the system acting on it?

    As Dave mentions above, he would like to put a hard data cap so his account can't go over a MB limit due to a big upload.  If there is a delay between the actual usage and when it is reported to Ting, his 2GB picture upload may well complete before the data gets shut off.

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  • In general, the delay is about two hours, but it can technically take up to 2 days for the information to be sent to us (though this is not normally the case). It's always a good idea to use a data monitoring app in conjunction with the alerts, just to be safe.

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  • @Andrew, you should probably have a disclaimer on the dashboard pages and especially on the Alerts page warning of the data delay.

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  • That's a very good idea Bruce. It's something we're working on getting added. Thanks.

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  • Good to see Ting is still listening to the little guy.

    I'm with Rocky & David when I say Ting is the only telco company I actually like and actively recommend.

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  • Hi all. Sorry I neglected to come back into this thread to mention it before: Per your request, we added this feature in a code rollout a couple of weeks ago. You'll see it in your Ting Dashboard under Alerts: Disable X on all devices until the end of the billing cycle or until you choose to re-enable it.

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  • I believe this can be marked as DONE

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  • Good catch. We can scratch this of the to-do list now.

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