Since I'm giving a device to my "tween," I'd like to set up restrictions to disable voice calling after X minutes, disable texting after X messages, etc. I'd like to have the ability to "white list" a small group of numbers that will still be allowed after the restriction is in place, eg. Mom's and Dad's phones, maybe Grandma's. If she hits her limitations, Mom & Dad should still be able to communicate with her, regardless of whether it pushes us up to the next usage tier or not.
Hi Jeremy, you can set limits through the Ting Dashboard, but once they hit their limit there's no way around it. However, you may want to explore the various apps in the Play Store that offer such features. Here's one such app which features a "whitelist:"
Thank you for the suggestion Brennan, but that app doesn't really accomplish what I'm after. I don't want to restrict her to a whitelist during normal circumstances, only if additional usage is going to bump her into the next billing bucket. I'll investigate other whitelist applications in the Play store to be sure, but without interfacing with Ting's billing system, I don't see how a 3rd party app could accomplish what I'm after. If she's not over the monthly cap, call and text anyone she wants to. When she goes over, she can only (and always) communicate with mom & dad.
I know it is a long shot, but I figured I'd request it here and hopefully others may find it useful too and help vote it up.
Sure thing Jeremy, we'll keep your suggestion in mind. Thanks for the feedback.
I too would like to see a whitelist. Just posted a similar request. Missed this in a search. Needed feature that every parent would use. i want to be able to reach my kid and vice versa, but want to limit the usage abuse. The whole reason for setting the limit in the first place is to limit usage abuse. You can't count on an app they (teenagers) can easily uninstall to stop usage abuse.
Also, does 911 work when the cap is reached and voice is disabled?
Matter of fact, i wouldn't mind a blacklist feature either, but i would imagine that would be utilized a lot less since most teenagers don't have a problem blocking people they don't like and would use an app that helped reduce unwanted callers. However they wont use an app to block callers they actually know and want to talk to. That is an absurd solution to even suggest.
The whitelist should include messaging. Any number on the whitelist should be reachable regardless of the block.
Thank you very much for the feedback and suggestion, and we will look into this as a possible feature. 911 calls are available even after voice services are disabled if your minute usage has been reached.
Is a whitelist still being considered?
Hello, we appreciate the feature request. Currently we don't have anything planned for modifying our alert system. A whitelist is an interesting suggestion, but may work counter intuitively against the motives of setting up an alert in the first place.
Of course, nothing is set in stone forever. We're always listening and if we see a large demand for the feature, you can bet we'll dedicate the resources to pushing for it and developing it.
Why don't you do an email survey to see what all your customers think about it. I guarantee there is demand and a lack of black/while lists I am sure is a big deciding factor in generating new customers with teenage kids. It is too difficult to keep my kids from abusing their minutes without this feature. i would imagine Ting could care less however since this only equates to increased revenue for your company. Just because there hasn't been 500 posts on this subject doesn't mean there is no demand. i will be leaving Ting soon if this feature isn't adopted.
I'm sorry that this hasn't been explained clearly in the past.
Being able to whitelist specific phone numbers while blocking all others would be a great feature for parents, businesses, and the like.
In fact, we've actually looked into this already, and sadly found it wasn't possible at the time. Regardless, we're optimistic that it's a feature that may become available in the future, and we'll push to see that it is.
Sorry about the mix-up.
Thanks for the clarification.
Today was the 4th time since starting service with Ting that the lack of a white-list has left me unable to call my kid. lack of this feature is the #1 reason i am switching away from Ting and i am already researching what carrier will get my business. Ting had best start change this topic to PLANNED and provide a launch date for this feature or next month i am outa here......
Hi. We've responded to your query in this forum.
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